CSI Achieves 100 Percent Customer Renewal of NuPoint Core Contracts
- Superior customer satisfaction results in record renewals, extended terms of service in FY2013 -
PADUCAH, Ky., April 8, 2013
–Computer Services, Inc.
(CSI) (OTCQX: CSVI), a provider of end-to-end technology solutions that empower financial institutions to remain competitive, compliant and profitable, retained 100 percent of its contracts up for renewal for the NuPoint core platform
in the just-ended Fiscal Year 2013, helping to power record success for the company. CSI’s NuPoint core banking platform eliminates the common complexities of core bank processing, providing customers with a fully integrated platform to simplify the processes and applications necessary to maintain optimal workflow.
In addition to retaining 100 percent of its NuPoint contracts in the last fiscal year, CSI reports 86 percent of these customers elected to renew the terms of their contract for a longer service period, with 72 percent signing the company’s maximum contract of 10 years. One such customer, The Farmers State Bank and Trust Company in Jacksonville, Ill., credits CSI’s unmatched dedication to providing quality solutions and valuable industry expertise as significant factors in the bank’s decision to continue working with the core provider.
“Beyond the products and services necessary for us to serve our customers and our community, CSI provides us with a high level of one-on-one customer support that definitely makes the company stand out from the competition,” said Larry Meece, vice president and chief operating officer for The Farmers State Bank and Trust Company. “We have consistently found CSI employees to be professional, knowledgeable and dedicated to addressing our needs in order to allow us to best serve our own customers, which makes all the difference in the world.”
NuPoint provides banks with a dynamic, stable bank core processing system to not only enhance performance, but also allow banks to maintain cloud-based core operations that are personalized, optimized and fully secure. The core platform provides financial institutions with such banking advantages as:
- Full integration across banking platforms;
- Cloud-based functionality to reduce expensive hardware and software costs;
- Customizable views of information from the bank and user level;
- System flexibility to allow access from any work station; and
- Robust reporting tools for tracking, monitoring and analyzing performance.
As an existing NuPoint core customer, Kingman, Kan.-based Citizens Bank of Kansas began evaluating other core banking systems as its contract with CSI approached renewal.
“After completing the due diligence process, we were absolutely convinced that replacing the NuPoint core platform would not provide any significant improvements to our core processing,” said Dennis Knackstedt, president of Citizens Bank of Kansas. “In the end, NuPoint’s advanced features and valuable customer support solidified our decision to renew our contract with CSI, and we look forward to staying with the names and faces that we know so well.”
Based on the record levels of contract renewal and extension, CSI has increased the average contract term for its NuPoint core platform by more than two full years. With its reputation for exceptional solutions and customer support validated by these latest figures, CSI is already looking to the future for new ways to further amplify the company’s presence in the financial services industry.
“In today’s exceedingly complex financial environment, banks need a solution provider that not only delivers proven technology, but also serves as a true partner for its employees and customers,” said Stan Eckenberg, president and chief operating officer for CSI. “Our record of 100 percent retention demonstrates that our customers value who we are–a customer service company that uses technology to provide solutions to their goals and challenges. We are first and foremost a customer service company and that makes us different.”
About Computer Services, Inc.
Computer Services, Inc. (CSI) delivers core processing, managed services, mobile and Internet solutions, payments processing, print and electronic distribution, and regulatory compliance solutions to financial institutions and corporate customers across the nation. Exceptional service, dynamic solutions and superior results are the foundation of CSI’s reputation and have resulted in the company’s inclusion in such top industry-wide rankings as the FinTech 100, Talkin’ Cloud 100 and MSPmentor Top 501 Global Managed Service Providers List. CSI’s stock is traded on OTCQX under the symbol CSVI. For more information about CSI, visit www.csiweb.com.