CSI News

ATTUS Enhances WatchDOG for Reg E to Address Increase in Fraudulent Claims

CHARLOTTE, N.C. – (Nov. 8, 2012) – More than 30 years after the Electronic Funds Transfer Act (Reg E) established the rights and liabilities of financial institutions processing transfers, the industry has seen a significant explosion of electronic funds transfers (EFTs). The rapid growth also has resulted in increased consumer EFT error claims primarily related to fraud. Because of the complex requirements and broad scope of Reg E, a manual compliance process not only requires a significant amount of training, but also is too risky and ineffective. This complexity has led many financial institutions to search for an automated alternative.

ATTUS Technologies, Inc., a division of Computer Services, Inc. (CSI) (OTCQX: CSVI) and the leading regulatory compliance solutions provider, introduces new enhancements to WatchDOG for Reg E in order to simplify management of alleged errors, including fraud claims. WatchDOG for Reg E is a cloud-based compliance solution that automates the regulation’s frustrating processes, eliminates the potential for error and increases overall compliance efficiency.

“Within the financial industry, compliance continues to be a major concern as institutions are forced to adhere to a constantly growing list of rules and regulations, especially such consumer protection regulations as Reg E,” said Tom Fedell, ATTUS’ president and general manager. “The updates to WatchDOG for Reg E help improve bank efficiency and minimize potential losses from non-compliance with consumer fraud claims rules.

The newest product enhancements complement the existing WatchDOG for Reg E solution, which ATTUS originally released in March 2009. Based on continuous customer demand and the current up-tick in EFT-related fraud claims, ATTUS implemented several updates to broaden the solution’s capabilities and provide users with a more feature-rich approach to managing claims. Key enhancements to the solution allow users to:

  • Identify when written confirmation is received and calculate key dates accordingly
  • Capture and calculate NACHA and Visa® deadlines on a per transaction basis
  • Reconcile chargebacks received from NACHA and Visa®
  •  Define the number of claims to display on the dashboard
  • Facilitate faster entry of transactional data
Additional updates include a new grid style layout to build custom notices, the option to trigger the next action due when configuring custom notices and an expanded Supervisor Override function to change claim types for cloned and/or existing claims. The full array of new product enhancements can be configured to meet each customer’s unique business needs, and the solution is backed by ATTUS’ long-standing compliance and technical expertise.

“As a company dedicated to simplifying compliance and helping our customers maintain an acceptable level of accomplishment and profitability, we understand the importance of addressing and revisiting the regulatory and compliance needs of financial institutions on a regular basis,” Fedell said. “We designed WatchDOG for Reg E to improve compliance with the changing rules and regulations, and we have made significant updates to our solution in an effort to broaden its current capabilities based on the needs of our customers.”

About ATTUS Technologies, Inc.

ATTUS Technologies, Inc. is an industry leader in software and services for regulatory compliance, homeland security and fraud prevention.  ATTUS serves more than 5,000 clients comprised of Financial Services, Insurance, Software, Healthcare, Pharmaceuticals, Energy & Utilities, Wholesale Goods, Travel & Leisure, Real Estate, Non-profit, Retail and more.  ATTUS’ solutions provide compliance with the requirements of the Gramm-Leach-Bliley Act (GLBA), the USA PATRIOT Act, the Office of Foreign Assets Control (OFAC), the Financial Crimes Enforcement Network (FinCEN), the Bureau of Industry and Security (BIS), anti-money laundering regulations, the Bank Secrecy Act (BSA), Regulation CC and Regulation E. ATTUS, a wholly owned subsidiary of Computer Services, Inc., is based in Charlotte, N.C.   For more information about ATTUS, visit www.attustech.com.

About Computer Services, Inc.

Computer Services, Inc. (CSI) delivers core processing, managed services, mobile and Internet solutions, payments processing, print and electronic distribution, and regulatory compliance solutions to financial institutions and corporate customers across the nation. Exceptional service, dynamic solutions and superior results are the foundation of CSI’s reputation, and have resulted in the company’s inclusion in such top industry-wide rankings as the FinTech 100, Talkin’ Cloud 100 and MSPmentor Top 100 Global Managed Service Providers List. CSI’s stock is traded on OTCQX under the symbol CSVI. For more information about CSI, visit www.csiweb.com.


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