Customer Testimonials

CSI Customer Testimonials

Customer service is a primary function of the way we do business—and CSI customer testimonials prove it. We even guarantee quality customer service in our contracts. CSI employees and leadership are dedicated to providing the best possible service to our customers because we want to develop long-term partnerships, not short-term agreements.

Learn more about the priority we place on lasting customer relationships. Read what some of our customers have to say about our financial technology solutions and their experiences working with CSI. 

Bank Core Processing

Working with CSI has allowed us to grow significantly without the addition of more overhead. Five years ago we were a $50 million bank, and today we are a $130 million bank—and I have less staff now than I did then.

Royce Clay

City National Bank of Colorado City, President and CEO


Customer service is the shining star at CSI.

Ernie Chappel

The First National Bank, President


I firmly believe that an outsourced bank is only as good as its core provider. Since our conversion in 2005, we have definitely become a better bank and enjoy the fact that we can offer our customers a wide array of products and services.

Pamela J. Decker

American Bank & Trust, Executive Vice President & COO


These two CSI products (core and check imaging) have exceeded our expectations and help keep our bank on the leading edge of technology and customer experience. I would recommend this combination of products to any bank wanting a solid technology partner for the long term.

Ernie Chappel

The First National Bank, President


CSI’s profitability tools give you value right out of the gate and the flexibility provides you with additional value each quarter.

Mike Atwood

First State Bank, Executive Vice President and CFO


We have the utmost confidence in the security and audit processes at CSI. The quality of CSI’s management of cybersecurity also makes us confident in the their abilities to help protect our bank.

Debra Becht

Banterra Bank, SVP of Retail Banking


On the deposit side, CSI’s platform offers great flexibility for building products. We’re using it to the fullest extent, and we have a great working relationship with CSI.

Debra Becht

Banterra Bank, SVP of Retail Banking


CSI listens to us, and they are a good partner. They are also quick to respond and work with us to get issues solved.

Jeff May

Banterra Bank, President


CSI’s history and audit reviews are sterling. What’s more, their leadership and financial strength, in turn, give us added confidence in our ability to safeguard our bank and its customers.

Jeff May

Banterra Bank, President


CSI recognizes the direction of the industry and talks about helping banks capitalize on the digital revolution. The key to success for any bank is working with a provider that has both a commitment to service and a vision for the future—and we have that with CSI.

Jeff May

Banterra Bank, President


When we migrated to NuPoint®, we eliminated our backup challenges and our staffing difficulties.

Anthony Crane

The Blue Grass Valley Bank, CEO


Without the coordinated efforts of Card Sentry and our staff, we would be much less successful in keeping our losses to a minimum.

Melissa Fisher

Home Bank, Director of Deposit Operations


With CSI, we have a partner that supports both our bank and our customers 24/7. We feel this is an invaluable partnership that enhances our ability to better serve our customers and gives us card-fraud strategies that mitigate our financial and reputational risk.

Melissa Fisher

Home Bank, Director of Deposit Operations


We can offer the same products that the megabanks do without having to put out an incredible amount of money, because CSI is developing them for us. That's where the partnership has been wonderful for us. 

Wayne Garrett

Legence Bank, Executive Vice President of Operations


Digital Banking Solutions

We have always tried to be on the cutting edge with technology and products, and CSI has always helped us accomplish this goal. CSI’s solutions help us compete on the same level as bigger banks but offer customer service that’s great.

Wayne Garrett

Legence Bank, Executive Vice President of Operations


CSI is very committed to the success of our bank. They aren’t just our core processor, they are our partner. We’ve been with them for 10 years and have a contract for another 10. When we tell them we need something, they come up with a solution.

Michael Stevenson

Royal Bank, Senior Vice President and Senior Retail Officer


We just signed our contract, and the bottom line wasn’t the dollars saved; it came down to the relationship and service. It’s hard to put a value on that.

Wayne Garrett

Legence Bank, Executive Vice President of Operations


As a long-time community-based institution, we faced the perception of not being as tech-savvy as our larger competitors. But our Virtual Branch gives customers—both current and new—access to the latest banking technologies available through CSI that are all integrated in a forward-thinking experience.

Lindsey Miller

Citizens National Bank of Cheboygan, Virtual Branch Manager


Without the coordinated efforts of Card Sentry and our staff, we would be much less successful in keeping our losses to a minimum.

Melissa Fisher

Home Bank, Director of Deposit Operations


With CSI, we have a partner that supports both our bank and our customers 24/7. We feel this is an invaluable partnership that enhances our ability to better serve our customers and gives us card-fraud strategies that mitigate our financial and reputational risk.

Melissa Fisher

Home Bank, Director of Deposit Operations


Document Services

We’ve seen huge improvement in every aspect, from delivery to cost savings—CSI’s process has saved us a significant amount of money.

Gary Welsh

First Bethany Bank & Trust, Senior Vice President


We’ve almost doubled our asset size in the last five years, and we’ve not had to increase our staff. We do have other efficiencies, but the bottom line is, yes, we feel like CSI’s products—especially Print & Mail, eStatements and RCD—have allowed us to grow our bank without having to grow our staff.

Gary Welsh

First Bethany Bank & Trust, Senior Vice President


IT Managed Services

We have been a customer since 2008, and our experience with CSI Managed Services over the years has been exceptional … I would describe the HIVE as a crown jewel. We really appreciate the hard work and dedication put forth by the entire CSI team …

Bill Caloia

Visterra Credit Union, Network Administrator


CSI is a very professional organization with extremely knowledgeable, service-oriented staff from the top down.

Wanda Stevens

Texas Bankers Association, Vice President


For what we’re paying CSI—we couldn’t hire someone for that price. This partnership has literally saved us hundreds of thousands of dollars through the years, and even if we hired more staff, we wouldn’t be able to have the 24x7 monitoring unless we paid someone to work overnight.

Miriam Neal

South Western Federal, Vice President of Information Systems


I feel like we're always covered with CSI. Instead of hiring one or two security people to actively monitor and patrol our systems, we rely on CSI to take care of everything. 

Nikki Byers

First United National (FUN) Bank, IT Specialist


Regulatory Compliance

As we need to make changes to our internal systems and as we expand our capabilities—now that we’re working with one provider, the familiarity is there, and it’s a lot easier to make decisions on any changes that need to happen internally … To be working with one partner that can provide you with global solutions makes everything a lot easier as you’re working to expand. We couldn’t be happier.

Erik Brazzo

Blackhawk Network, Vice President of Risk Management


From the start, CSI worked hard to understand our needs and provide solutions that addressed our global framework … Our productivity has improved, and I estimate that we’ve reduced manual processing by 75 percent.

Nubia Pacheco

Global Communities, Associate Council


Perhaps the greatest benefit we realized with WatchDOG Wire was efficiency … The efficiencies we realized were big; huge for us, actually. And you can’t beat the fact you have a built-in OFAC checker. You really, really can’t beat that.

Jeni Brantner

Royal Credit Union, Product Settlement & Services Manager


At CSI, they anticipate what the next step will be in a hacker’s mind. They are my eyes and ears.

Leigh Pharr

First Landmark Bank, Senior Vice President of Administration


… Keep up the good work. You have wonderful people working for you, and that makes for a good company! Thank you all so much.

Judy Brinkman

Farmers State Bank of Danforth


We recently went through a system conversion. I have had to work with a lot of customer service reps in a lot of different areas. This was one on the BEST experiences I have had in getting questions answered. I really appreciated Josh's knowledge and assistance.

Nancy Wolary

Wilmington Savings Bank


Thank you. We can always count on the support from CSI to be timely and competent in its field. The staff is knowledgeable and makes the information—even the technical issues—easy to understand. 

Crystal Welsh

WestStar Bank, BSA/AML Compliance Analyst


I also wear the loan compliance hat at my bank, and I want to say how much I appreciate all the efforts of CSI to help keep us ahead of the curve on compliance issues!

Patty Nichter

Kentucky Home Bank, Vice President


CSI has been very responsive and detailed in their commentary. I am particularly pleased with the reporting format, which gives readers a clear understanding with the right amount of detail.

Janet Phillips

First Entertainment Credit Union, CIO


In launching the program, the intelligent content embedded in the (CSI ERM) software saved me weeks, if not months, of research time.

Lorraine Brisell

Cornerstone Bank, President and CEO


… The big differentiator for CSI (is) the support expertise that’s included in SmartRisk IQ. We get to work with former bankers who have been where we’ve been.

Lorraine Brisell

Cornerstone Bank, President and CEO


In a recent audit, the auditor commented that he was impressed with the improvements we’d made as a result of our partnership with CSI, including additional controls now in place that were not available to the bank prior to working with CSI.

Jerry C. Lyon

Community 1st Bank, President and CEO


Once we were comfortable, we flipped the switch over a weekend and began officially using Elite. It was very easy. The CSI team that we worked with was pretty awesome. It did not take very long to get spun up on Elite.

Heather Sawle

HomeStreet Bank, Associate Vice President


In this ever-altering global economy, it becomes imperative to protect the safety of doing business, whether with governmental agencies or not. WatchDOG allows us to do this effectively with very minimal effort. 

LeeAnn Ellison

Blue Cross Blue Shield Nebraska, Medicare Liaison


Customer Service

We have used CSI for many years.  They have all been very helpful and very knowledgeable. They are always willing to listen to our problems/questions and give us direction and help. I cannot imagine using any other processor.

Tina Young

Colfax Banking Company, Vice President & CFO


You are to be congratulated on good planning and direction. You’re headed in the right direction with good folks doing the job. I believe that within the next five years, CSI will increase market share and elevate to higher levels of trust and technology within the marketplace.

Brian Gentry

Citizens Bank of Kansas, CTO


I am very pro CSI! For me it stems from the 2007 Customer Conference I attended in Indy. When the founder of the company sits down at your table to eat lunch and knows where your little bank is located and knows so much about what’s going on in his company, it truly leaves a lasting impression! I will never forget that.

Rachel Keller

Preferred Bank, Assistant Vice President


Having a strategic partner like CSI lets the bank concentrate on our daily business activities to serve our customers and grow the bank for the shareholders. I look forward to a long and productive relationship with CSI.

Brad Hettinger

Busey Bank, Senior Vice President


I have recommended CSI to several bankers. In today’s environment, it doesn’t make much sense to me to not partner with a company like CSI.

Jim Weast

Warren-Boynton State Bank, President & CEO


CSI provides an exceptional core banking system that is much better and easier to use than at other banks I have worked. The systems integrate well and are very intuitive.

Jeff Welch

Settlers Bank, Senior Vice President


CSI is a GREAT service provider for every bank, but especially small community banks.

Josh Coffman

Hometown Bank, I.T. Security Officer


Payments Processing Solutions

We’ve seen huge improvement in every aspect, from delivery to cost savings—CSI’s process has saved us a significant amount of money.

Gary Welsh

First Bethany Bank & Trust, Senior Vice President


This department is absolutely awesome—very quick responses, willingness to help us learn. They deserve an A+.

Beverly Hockersmith

Community Bank, Vice President – Operations


We BELIEVE in CSI and, more importantly, we BELIEVE in the people of CSI!

Christopher Cook

Farmers Bank and Trust Company, Executive Vice President


Without the coordinated efforts of Card Sentry and our staff, we would be much less successful in keeping our losses to a minimum.

Melissa Fisher

Home Bank, Director of Deposit Operations


With CSI, we have a partner that supports both our bank and our customers 24/7. We feel this is an invaluable partnership that enhances our ability to better serve our customers and gives us card-fraud strategies that mitigate our financial and reputational risk.

Melissa Fisher

Home Bank, Director of Deposit Operations