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  • Take Three Steps to Service-Focused Branches

    Hoosier Banker; Online; April 2015

    Today, when a customer walks into a bank branch, they’re usually not there to deposit checks or make loan payments—those are tasks they can now accomplish from anywhere using mobile technologies. Rather, a branch visit these days entails solving an issue that needs a human decision, opening a new account or discussing such complex products as loans or financial planning.

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  • Breaking Down the Wall Between Printed and Electronic Documents

    BankNews; Online; April 2015

    In an increasingly digital world, banks still have to manage, print, and ship thousands--if not millions--of sheets of paper each year. Creating, printing, and mailing statements, privacy notifications, account alerts, and other documents is still a critical function, and many banks rely on a trusted partner to help with the logistics.

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  • Using Big Data to Redefine the Customer Experience

    PaymentsJournal; Online; April 1, 2015

    Investment in big data technologies continues to expand, according to Gartner’s most recent big data survey, in which 73 percent of respondents—comprising 300 members of the Gartner Research Circle’s core of IT and business leaders—have invested or plan to invest in business intelligence solutions in the next two years, up from 64 percent in 2013. The survey also indicates that organizations are coming off the fence about their big data options: the number of organizations stating they had no plans for big data investment fell from 31 percent in 2013 to 24 percent in 2014.

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  • BSA/AML is Causing Anxiety With Your Peers. What About You?

    Ohio Bankers League; Online; March 31, 2015

    As it turns out, mortgage compliance isn’t the only regulatory area causing a lot of hand-wringing among bankers these days. While it’s true that the implementation of the Final TRID Rule—as well as updates to Regulation C looming this year—have earned mortgage-related compliance a top spot on the list of anticipated compliance challenges for 2015, CSI’s 2015 Banking Priorities survey revealed that Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance is not far behind.

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  • The Changing Business of Compliance

    WIB Technology & Security Digest; Online; March 2015

    Bank executives may often feel as though they are now risk management companies that happen to offer banking services. With the escalating scrutiny by lawmakers and auditors and the increase in the number of laws from the CFPB following the economic crash of 2008, risk management and compliance now dominate bankers’ attention.

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  • How to Implement the First Part of Your ERM Program—The Risk Assessment

    WIB Compliance Digest; Online; March 2015

    As part one of this series showed, the primary benefits of an Enterprise Risk Management (ERM) program are a stronger framework for ensuring compliance, a better understanding of the bank’s risk exposure on an enterprise-wide level and the ability to use more up-to-date risk information in the management of the bank’s operations as well as in decision making.

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  • Technology: Driver of Profitability or a Big Expense?

    Bank Director; Online; March 2015

    How does technology play a role in a bank’s growth and profitability? When asked to rank the importance of certain factors as drivers of their bank’s organic growth plans—culture and people, technology, unique products and services, and brand—technology placed second for 74 attendees who participated in an on-site audience poll at Bank Director’s Acquire or Be Acquired, held in Scottsdale, Arizona, in January, and the Bank Board Training Forum, last week in Nashville, Tennessee.

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