PADUCAH, Ky., Jan. 12, 2015 — In order to better meet the technology expectations of its customers, Cheboygan, Mich.-based Citizens National Bank has selected Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end financial technology solutions, as its new technology provider. Citizens National recently implemented CSI’s NuPoint® core solution, and the bank plans to expand customers’ online banking capabilities by deploying additional CSI solutions, including a branded mobile banking app.
While CSI’s robust solution offerings played a key role in the bank’s decision to work with the core provider, Citizens National Bank executives specifically reference CSI’s hands-on approach to business and similar company values as leading factors in their decision to partner with the technology provider.
“With our previous in-house core processing approach, we consistently faced limitations in further expanding our brand from a technology standpoint, which prevented us from meeting the needs of our valuable customers,” said Sue Eno, president and chief executive officer of Citizens National Bank. “Based on continually changing technology capabilities and growing demand for innovation, we found CSI’s combination of banking expertise and service excellence to be the perfect fit for our institution as we strive to incorporate operational enhancements for our customers, as well as our organization as a whole.”
CSI’s NuPoint is a comprehensive, customizable core banking platform capable of supporting multiple fully integrated solutions. Leveraging CSI’s infrastructure, resources and expert support, Citizens National Bank has eliminated the need for expensive hardware and software investments for in-house systems and greatly enhanced its internal reporting capabilities. The bank also has future plans to develop a virtual branch using CSI solutions, including CSI mobile banking solutions and NuFund, a platform that allows customers to open accounts online through a simple Web-based process.
Additionally, as a result of its implementation of NuPoint, Citizens National Bank can now focus on creating additional efficiencies by dedicating more employees toward enhancing the customer experience.
“Now that we have shifted to an outsourced bank core processing model with CSI, we are finalizing plans to establish a dedicated call center that will be staffed by our former processing employees,” Eno said. “Outsourcing our IT allows us to take advantage of CSI’s expertise, as well as refocus our internal resources on better serving our customers.”
“At CSI, we consistently strive to provide financial institutions with a well-balanced partnership based on service and support, which allows them to best utilize our industry-leading technology and better align their internal resources,” said Steve Powless, chief executive officer of CSI. “As we welcome Citizens National Bank as our newest NuPoint core bank processing partner, we remain dedicated to providing all of our customers with the highest level of service, technology innovation and expert guidance in order to support each of their unique business goals.”
About Citizens National Bank
Citizens National Bank is a full-service, independent community bank serving seven locations in lower northern Michigan; Cheboygan, Onaway, Mackinaw City, Pellston, Indian River, Alanson and Gaylord. Founded in 1931, Citizens National Bank remains the largest, locally- owned bank in the northern lower peninsula of Michigan. For more information about Citizens National Bank, visit http://www.cnbismybank.com/.
About Computer Services, Inc.
Computer Services, Inc. (CSI) delivers core processing, managed services, mobile and Internet solutions, payments processing, print and electronic distribution, and regulatory compliance solutions to financial institutions and corporate customers across the nation. Exceptional service, dynamic solutions and superior results are the foundation of CSI’s reputation and have resulted in the company’s inclusion in such top industry-wide rankings as the FinTech 100, Talkin’ Cloud 100 and MSPmentor Top 501 Global Managed Service Providers List. CSI’s stock is traded on OTCQX under the symbol CSVI. For more information about CSI, visit www.csiweb.com.