News & Publications


In The Press

  • The Third Piece of the Branch Transformation Puzzle: Technology

    Western Banker; Online; July 2017

    It’s a bit of an understatement to say that the traditional bank branch is beginning to fall short on consumer expectations.

    For banks, a major cultural change is due in the form of branch transformation, the success of which lies with innovative shifts in three areas of branch infrastructure: staff, architecture, and banking technology that leads to a richer, more personalized customer experience while also expanding self-service options.

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  • The big questions on big data

    CBInsight; Online; July 2017

    We live in an era of big technology, big ideas and, at the heart of it all, big data. Financial institutions increasingly rely on the retention and usage of customer data to build and enhance relationships via automated systems like CRM solutions. Big data, however, has a higher purpose than simply connecting with a customer base; from a business intelligence perceptive, the opportunities are endless.

    That is, of course, if financial institutions know how to leverage it.

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  • Six Best Practices to Help Customers Achieve True Data Privacy; Online; July 2017

    With today’s constant news stream of ransomware threats, denial of service attacks and data breaches, data privacy is more of a concern than ever. But, what exactly do we mean by data privacy, and how can we convey its importance to customers? 

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  • Why You Should Pay Attention to New York’s 504 Rule

    WIB Compliance Digest; Online; July 2017

    All financial institutions should be intimately familiar with BSA/AML regulations. The problem is, the modern criminal is also aware, constantly inventing methods to circumnavigate the regulatory environment.

    The BSA 504 Rule, to put it lightly, “beefs up” current BSA/AML standards by including requirements of validation and personal liability by senior compliance officers. 

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  • Let’s authenticate: The new digital payment fraud

    CBInsight; Online; June 2017

    Consumers give out personal information every day, mainly because it is requested of them for almost anything they want to buy. A mother’s maiden name, the last four digits of a social security number; these are common security questions that allow financial institutions, online shopping websites and other businesses to authenticate users.

    But therein lies the fundamental problem: these authentication methods are so common that the information is easily obtained and sold to criminals.

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  • How Banks Help Customers With FinTech

    U.S. News & World Report; Online; June 2017

    A storm is sweeping the banking world, happening faster than you can grab a fistful of 20s from the ATM. But to the average consumer, and even the above-average investor, it remains as mysterious as whatever lies behind that ATM screen.

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  • Is Zero Trust the best safeguard for your systems?

    Banking Exchange; Online; April 2017

    Ransomware, malware, and phishing—executives within financial services have become all too familiar with these methods of cybercrime.

    To combat cybercrime, banks must adopt a variety of strategies, ranging from the required security protocols set out by federal regulators to exploring new cybersecurity models. One innovative approach banks could begin to pursue is incorporating elements of a “Zero Trust” model into their security posture.

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  • New Administration, Renewed Focus on BSA?

    WIB Compliance Digest; Online; April 2017

    On Feb. 9, his 21st day in office, President Trump released an executive order (E.O.) that essentially serves as a “call to arms” against criminal organizations, as part of his pre-election promise to restore law and order to the United States.

    Institutions must consider how watch lists and additional government lists come into play … namely, 314a.

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