CSI Resources

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3 Elements of a Proactive Card-Monitoring Program

  • by Computer Services, Inc.
  • Oct 20, 2016

Managing card fraud is a high-stakes game for any financial institution. Case in point: Martinsville, Indiana’s Home Bank. Like many institutions, the bank was spending significant time mitigating card fraud and managing fraud resolution. And despite using a card-mitigation service, the bank was struggling to identify fraud trends and researching transactions became very difficult.

man standing in the middle of a maze

Has Your Bank Performed a Cyber-Incident Simulation Test Yet?

  • by Tyler Leet
  • Oct 13, 2016

For years, banks have been expected to test their business continuity plans. But now, with cybersecurity becoming a bigger and bigger priority in the financial industry, the lines between your cyber-incident response program and business continuity plan (BCP) are becoming blurred and combined. In recognition of National Cybersecurity Awareness Month, let’s take a hard look at testing cyber-incident response plans.

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Three Troubling UDAAP Trends Emerge from the CFPB

  • by Amber Goodrich
  • Oct 05, 2016

After five years in operation, and under the auspices of preventing unfair, deceptive or abusive acts or practices (UDAAP), the CFPB continues to exert its power and authority over the financial industry in troubling ways. This year alone, it successfully argued against a statute of limitations for UDAAP violations and proposed a UDAAP rule on small-dollar loans that many believe could decimate this sector of the financial services industry.

woman reviewing a contract

Ask a vCIO Part 2: 5 Common Questions About Cybersecurity

  • by Steve Gasiamis
  • Sep 29, 2016

Last week on the CSI blog, we addressed four common IT questions banks ask vCIOs about IT strategy. In addition to the questions addressed in that post, many of the most common questions vCIOs hear relate specifically to the challenges of cybersecurity. So, this week, we’re digging deeper into protecting your financial institution from an attack as well as the importance of regular vulnerability scanning.

extended hand with dots and lines

Ask a vCIO Part 1: 4 Common Questions About IT Strategy

  • by Russ Furze
  • Sep 22, 2016

Community banks often are faced with a unique challenge. On one hand, the declining cost of technology levels the playing field, enabling community banks to leverage the same tools used by their large bank competitors. But on the other, new technologies require IT executives and staff who hold very specific skillsets.

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The Online Services Your Customers Are Asking For

  • by Ashley Miller
  • Sep 09, 2016

Whether it’s checking account balances online, making mobile deposits through smartphone applications or transferring money instantly between accounts, your customers are hungry for online banking services. And as a banker, you know that to edge out the competition, your bank should offer a growing suite of online and mobile services.

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Ransomware Threatens Us All

  • by Tyler Leet
  • Sep 07, 2016

While the Zika virus has garnered serious press this year, another plague is sweeping the country, but getting far less media attention outside of cybersecurity circles. However, FBI Director James Comey warns that this very real threat—ransomware—is “spreading like a virus.”

close up of the word paid

Is Your Bank Ready for Same Day ACH Origination?

  • by Greg Aumann
  • Sep 01, 2016

The first phase of Same Day ACH Rule is just around the corner. As of Sept. 23, 2016, credit transactions will be eligible for same-day processing and settlement, with availability by the end of the processing day for Receiving Depository Financial Institutions (RDFIs).


Selecting a Core Provider: Core Technology Checklist

  • by Computer Services, Inc.
  • Aug 25, 2016

Finding the core processing solution that best fits your bank’s strategy and individual needs is critical to remaining competitive and profitable in the changing digital world. And while it’s your search team’s responsibility to make recommendations, as a bank executive, you shouldn’t make a decision on selecting a core provider until you ask yourself:

woman holding black credit card

What Do Your Customers Think About EMV?

  • by Derrick Bretz
  • Aug 18, 2016

Data breach. These two words strike great fear in the hearts of financial institution leaders everywhere. And there’s a good reason—there is no greater risk to consumer confidence in a financial institution than a data breach. But, bank technology is getting smarter, and initiatives like EMV (i.e., “chip cards”) are making your customers’ data more secure than ever before.