CSI Resources

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Infographic: 3 Ways to Boost the Customer Experience

  • by CSI
  • Jan 18, 2018

Check out our infographic to see some of the data from the survey, and discover the three best ways to boost the customer experience for your bank.


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Anticipating 2018’s Biggest Regulatory Challenges

  • by Keith Monson
  • Jan 10, 2018

Although 2018 may bring some surprises, there is little doubt about the major regulatory challenges that financial institutions will wrestle with this year. They will face effective dates for the Customer Due Diligence (CDD) and Home Mortgage Disclosure Act (HMDA) final rules, while also dealing with ongoing consumer protection and vendor management issues that remain hot examination topics.


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CSI’s Top 10 Blogs from 2017

  • by CSI
  • Jan 04, 2018

Learn which topics your fellow bankers found most interesting with CSI’s top 10 blog posts of 2017.


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Build a Plan—and the Nerve—to Charge for Treasury Management Services

  • by Greg Aumann
  • Dec 14, 2017

If you want treasury management services to have a positive impact on your institution’s bottom line, you must charge fees for them. This seems like a basic principle, but many community banks provide treasury management services free of charge—either because they are afraid the fees will drive away business or because they have underestimated the value of the services themselves.


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4 Tips for Protecting Your Institution’s Most Valuable Demographic

  • by Tyler Leet
  • Dec 06, 2017

Two out of every three bank depositors are over the age of 50, and collectively their accounts make up 70 percent of bank deposit balances. Elder customers are incredibly valuable to institutions, and many experts consider elder financial exploitation to be the crime of the 21st century.


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5 Ways to Help Your Bank Out-Rank the Competition

  • by Victoria Bellino, CSI Web Content Manager
  • Nov 30, 2017

As more banking customers prioritize digital channels, Search Engine Optimization (SEO) has become imperative to the success of all financial institutions. Here are some ways your organization can out-rank the competition on search engines.


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What’s Next for the CFPB?

  • by Keith Monson
  • Nov 27, 2017

Richard Cordray has stepped down as director of the Consumer Financial Protection Bureau (CFPB), ending his term eight months early. So what's next for the bureau?


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Don’t Miss A Step When Screening For PEPs

  • by Amber Goodrich
  • Nov 16, 2017

In today’s dynamic digital space, Know Your Customer (KYC) protocols are the backbone of an organization’s risk assessment. And at the core of KYC practices, politically exposed person (PEP) screening emerges as an essential element.


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5 Challenges of Sharing Consumer Data

  • by Amber Goodrich
  • Nov 08, 2017

The Consumer Financial Protection Bureau’s (CFPB) recently published Consumer Protection Principles on consumer-authorized financial data sharing and aggregation represent ideal conditions for consumers, but making these conditions a reality will require significant coordination from all involved parties.


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Instant Card Issuance = Instant Gratification

  • by Eri Gjergji
  • Nov 02, 2017

To some, a debit card is a perfectly ordinary piece of rectangular plastic. To others, however, there is something unequivocally exciting about holding a brand new debit card; it provides a sense of freedom and empowerment. This one moment, though brief, has the potential to change a customer’s outlook on their financial institution forever—if it can provide it to them.