CSI Resources

Case Studies

At CSI, we believe that our customers serve as our best references. Whether we’re providing regulatory compliance services, core banking software or other technology solutions, when it comes to the impact we can make on your business, we want to celebrate those successes.

Check out our case studies and get a glimpse at how customers just like you benefit from our technology solutions for financial services.


IMG_CS_CORE_BlueGrassValley
Customer:
Blue Grass Valley Bank
Solution:
NuPoint® 
Challenge:

The bank faced the decision to renew its contract for in-house processing, an approach that was demanding more and more of the bank’s time and resources.

Learn how Blue Grass Valley eliminated IT burdens on staff and the hidden costs of in-house processing by transitioning to a service bureau environment. 


IMG_CS_RCD_FirstEntertainment
Customer:
First Entertainment Credit Union
Solution:
CSI Cybersecurity Risk Assessment
Challenge:
Taking the security of its members' information very seriously, First Entertainment realized the need to identify any cyber threats and implement programs to address any issues.

Learn how First Entertainment mitigated cyber threats through a thorough cyber security assessment, as well as gained access to easy-to-use reports that simplify remediation.


IMG_CS_RCD_Cornerstone
Customer:
Cornerstone Bank
Solution:
CSI SmartRisk IQ
Challenge:
The bank was utilizing an outmoded "spreadsheet" approach to risk management that was hindering it from attaining its strategic objectives.

Learn how Cornerstone Bank adopted an ERM framework using SmartRisk IQ, saving weeks on research time and attaining a more holistic, strategic approach to mitigating risk.


IMG_CS_RC_GlobalCommunities
Customer:
Global Communities
Solution:
WatchDOG® Elite
Challenge:
Global Communities, a non-profit organization, operates in more than 20 countries and needed to streamline compliance with OFAC regulations and improve efficiency. 

Learn how Global Communities reduced manual processing by 75 percent for its employees.


img_cs_npt_worthington
Customer:
American Bank of Huntsville
Solution:
Core Processing - NuPoint® 
Challenge:
American Bank of Huntsville's core provider left much to be desired. The system couldn’t support the latest technologies, and customer support and service had gone by the wayside.

Learn how American Bank of Huntsville has used CSI’s seamless NuPoint® core conversion to increase efficiencies and deliver the products their customers sought most.


IMG_CS_MER_FirstNationalBankVandalia
Customer:
First National Bank of Northern California and American Bank of Texas
Solution:
WatchDOG® for Reg CC 
Challenge:
Keeping up with the magnitude and frequency of regulatory compliance requires more time and attention than ever before for financial institutions.

Learn how First National Bank of Northern California and American Bank of Texas utilized CSI's WatchDOG® for Reg CC solution.


IMG_CS_RCD_RoyalCU
Customer:
Royal Credit Union
Solution:
WatchDOG®  Wire
Challenge:

The wire transfer process is one of the most labor-intensive and time-consuming tasks financial institutions face every day. 

Read how Royal Credit Union is using CSI's WatchDOG® Wire to streamline operations and realize efficiencies to even better serve its members.


IMG_CS_DCS_LegenceBank
Customer:
Legence Bank
Solution:
Core Processing; Print & Electronic Distribution; Mobile & Internet
Challenge:
Legence Bank relies on CSI as a total solutions partner to help provide cutting-edge technology and world-class service to its account holders.

Learn how Legence Bank and CSI have grown through trust and technology.


IMG_CS_LandmarkBank
Customer:
First Landmark Bank
Solution:
CSI Compliance Services—External Penetration Testing; iScan
Challenge:

Keeping cybercriminals at bay is a challenge for every financial institution. At First Landmark Bank, the executives needed a technology partner that could provide IT security expertise to ensure the bank’s systems are fully protected.

Learn how First Landmark Bank relies on CSI’s “white hat” hackers and iScan service to protect and defend its IT systems.


img_cs_rcd_blackhawk
Customer:
Blackhawk Network
Solution:
Regulatory Compliance—WatchDOG Elite
Challenge:
Blackhawk Network, a global provider of pre-paid gift cards, found itself working with several OFAC-screening vendors as its reach expanded both geographically and through products and services.

Learn how WatchDOG Elite has helped Blackhawk Network reduce its vendors and costs while increasing efficiencies.


IMG_CS_RCD_EagleBank
Customer:
Eagle Bank and Trust
Solution:
Regulatory Compliance—WatchDOG for Reg E     
Challenge:
Given the tremendous growth of electronic funds transfers (EFTs), Eagle Bank and Trust faced so many EFT claims that Regulation E compliance became a topic of concern.

Learn how Eagle Bank and Trust used CSI’s WatchDOG for Reg E to streamline the error resolution process and reduce related man hours by 50 percent.


IMG_CS_MSD_SouthWesternFCU
Customer:
South Western Federal Credit Union
Solution:
Managed Services—Managed Security
Challenge:
South Western Federal Credit Union needed a managed security provider in which it could place every confidence for external security. Its leaders got that, and more, when they found CSI's Managed Services Division.

Learn how South Western Federal Credit Union has achieved a virtually impenetrable network and saved hundreds of thousands of dollars along the way.


IMG_CS_MER_FirstNationalBankVandalia
Customer:
The First National Bank
Solution:
Core Processing – Meridian.NET
Challenge:
The First National Bank in Vandalia, Ill., sought a core partnership that could take it above and beyond in providing the latest banking technology to its rural community.

Learn how The First National Bank and CSI fulfill customers’ needs.


IMG_CS_RCD_CashmereValley
Customer:
Cashmere Valley Bank
Solution:
Compliance Services 
Challenge:
Wanting to strengthen their current IT team, Cashmere Valley Bank turned to CSI Compliance Services for the missing components.

Learn how this Washington state bank looks to CSI Compliance Services as not only a cloud-based compliance management solution, but a strong, reliable partner and expert resource.


IMG_CS_RCD_FarmersBank
Customer:
Farmers Bank and Trust
Solution:
Compliance Services
Challenge:
Banks have to fight to keep up with and comply with regulations, while operating efficiently and providing top-notch customer service. But how do banks know that they are in full compliance with GLBA and BSA requirements? 

Read more to see how CSI's Compliance Services was able to help.


IMG_CS_NPT_MER_FirstStateBank
Customer:
First State Bank
Solution:
CSI Profitability Tools
Challenge:
First State Bank needed a better way to measure and manage the bank’s overall profitability and performance in order to remain profitable and grow.

Learn how First State Bank grew net interest income over 40 percent. 


IMG_CS_MIB_RoyalBanksofMissouri
Customer:
Royal Banks of Missouri
Solution:
Mobile Banking; SmartApps
Challenge:
Royal Banks wanted to address changing consumer behaviors and enhance the bank’s marketing capabilities, allowing it to grow and engage customers through a new access channel.

Learn how Royal Banks of Missouri became a banking icon. 


IMG_CS_MER_CityNationalBank
Customer:
City National Bank of Colorado City
Solution:
Core Processing - Meridian.NET     
Challenge:
City National Bank, operating in a rapidly growing community, needed technology solutions that could accommodate its expanding account base and customers’ evolving needs. The bank has grown assets 136 percent in the last five years.

Learn how City National Bank relies on CSI to accommodate its rapid growth.


IMG_CS_MSD_FiveStarBank
Customer:
Five Star Bank
Solution:
Managed Services – Fully Outsourced IT
Challenge:
City National Bank had a two-person team as well as consumer-grade equipment operating their IT infrastructure. This approached delivered at-risk systems that were costly and inefficient.

Learn how Five Star Bank saves $120K annually with CSI managing its entire IT enterprise.


IMG_CS_DCS_MECU
Customer:
Municipal Employees Credit Union & InTouch Credit Union
Solution:
Electronic & Print Distribution—eStatements
Challenge:

Some financial institutions have turned the eco-friendly movement into a way to preserve the environment, as well as improve accuracy on customer account statements and put more than a little “green” back in their pockets.

Learn how Municipal Employees Credit Union boosted—and InTouch Credit Union maintains—eStatement adoption using CSI’s solution, and how both institutions have greatly reduced account statement costs.