CSI Resources

Case Studies

At CSI, we believe that our customers serve as our best references. Whether we’re providing regulatory compliance services, core banking software or other technology solutions, when it comes to the impact we can make on your business, we want to celebrate those successes.

Check out our case studies and get a glimpse at how customers just like you benefit from our technology solutions for financial services.


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Customer:
MainSource Bank
Solution:
Electronic & Print Distribution—Print & Mail Services; Payments Processing—Summit.NET
Challenge:
The rising costs of internal print and mail processing were taking a big bite out of MainSource Bank's resources. The institution needed ways to reduce costs while still providing excellent customer service.

Learn how MainSource Bank gained astounding results by partnering with CSI Print & Mail Services, including savings of about $340,000 per year as well as increased time efficiencies topping out at 83 percent.


IMG_CS_MIB_TexasBank
Customer:
TexasBank
Solution:
Mobile & Internet Solutions—Mobile Banking & Remote Deposit Capture
Challenge:
As a forward-thinking financial institution, TexasBank strives to provide its customers with the same technologies as big-box banks, and they knew they needed a mobile banking app to stay ahead in their market.

Learn how TexasBank has used CSI's mobile banking app—and a smart marketing campaign—to make its mobile banking usage skyrocket, with transactions increasing more than 300 percent in one year.


IMG_CS_DCS_BankofVersailles
Customer:
Bank of Versailles
Solution:
Electronic & Print Distribution—Print & Mail Services
Challenge:
As a growing financial institution, The Bank of Versailles wanted to find ways to increase time efficiencies and ensure it was deploying staff in the most strategic means possible.

Learn how The Bank of Versailles partnered with CSI to outsource its statement printing and delivery responsibilities. They have streamlined the loan review process, saving the bank up to $35,000 annually.


IMG_CS_RCD_BuseyBank
Customer:
Busey Bank
Solution:
Regulatory Compliance—WatchDOG® Social Compliance
Challenge:
Busey Bank wanted to ensure compliance with constantly changing social media guidelines, and maintain service levels in responding quickly to customer comments.

Learn how CSI Regulatory Compliance and its WatchDOG Social Compliance solution help Busey exceed its 24-hour response goal, while requiring fewer man hours, managing costs and continually meeting regulatory compliance requirements.


IMG_CS_NPT_CaseyStateBank
Customer:
Casey State Bank
Solution:
Outsourced Core Technology - NuPoint®
Challenge:
Casey State Bank faced numerous challenges with its in-house core processing platform: too many vendors, inefficient IT oversight and rising compliance concerns.

Learn how Casey State Bank reduced vendors and “made the bank better” by migrating to NuPoint, a hosted core platform.


IMG_CS_MSD_TransPecosBank
Customer:
TransPecos Banks
Solution:
Managed Services—Full Outsource
Challenge:
With three branches located far from its headquarters, TransPecos Banks’ small IT staff had increasing difficulty handling its technology needs. What’s more, the bank lacked a solid strategic direction for IT.

Learn how TransPecos enlisted CSI Managed Services and its full outsource approach to expertly manage its entire IT infrastructure, allowing the bank to strengthen its strategic IT goals.


IMG_CS_MSD_FSCU
Customer:
First Service Credit Union
Solution:
Managed Services—Managed Security; Managed Performance
Challenge:
First Service Credit Union was experiencing rapid growth, and its CIO realized the need for additional support to safeguard the credit union’s overall IT security posture.

Learn how CSI’s managed security services help First Service Credit Union keep its external security airtight, so staff stays focused on internal systems and networks.


IMG_CS_MSD_FCB
Customer:
First Community Bank
Solution:
Managed Services
Challenge:

First Community Bank was growing, adding branches and needing assistance with its IT enterprise to ensure systems were secure, users had support and the bank could meet customer expectations.

Learn how First Community Bank is exceeding customer technology demands and increasing shareholder value by entrusting its technology needs to CSI’s Managed Services.


IMG_CS_MSD_ECB
Customer:
The Eastern Colorado Bank
Solution:
Managed Services—Managed Security; Service Desk; vCIO
Challenge:
The Eastern Colorado Bank faced increasing complexities with managing IT, ensuring system uptime and focusing on what matters most to the bank’s leadership—service and people.

Learn how The Eastern Colorado Bank alleviated its technology burdens and put the focus back on the banks, markets and people by moving to a fully outsourced IT model with CSI’s financial industry experts.


IMG_CS_MER_AnchorDBank
Customer:
Anchor D Bank
Solution:
Core Processing—Meridian.NET
Challenge:
Anchor D Bank sought a way to continue providing excellent service to its rural customer base, including a growing Hispanic population. The bank wanted to accomplish this using as few vendors as possible.

Learn how Anchor D Bank gives its customers access to the same cutting-edge technologies as they'd find with big box banks, without sacrificing the individualized attention they know and deserve.


img_cs_dcs_firstbethanybank-amp-trust
Customer:
First Bethany Bank & Trust
Solution:
Electronic & Print Distribution—Print & Mail Services; Payments Processing—Remote Deposit Capture
Challenge:
When First Bethany Bank & Trust’s local print and mail vendor closed shop, the institution sought a replacement to fill the void and continue delivering the rapid service its customers knew and expected.

Learn how First Bethany Bank & Trust uses CSI’s Print & Mail services to save significant amounts of money, as well as Remote Deposit Capture to help it retain customers located out of area.


img_cs_rcd_blackhawk
Customer:
Blackhawk Network
Solution:
Regulatory Compliance—WatchDOG Elite
Challenge:
Blackhawk Network, a global provider of pre-paid gift cards, found itself working with several OFAC-screening vendors as its reach expanded both geographically and through products and services.

Learn how WatchDOG Elite has helped Blackhawk Network reduce its vendors and costs while increasing efficiencies.


IMG_CS_DCS_MECU
Customer:
Municipal Employees Credit Union & InTouch Credit Union
Solution:
Electronic & Print Distribution—eStatements
Challenge:

Some financial institutions have turned the eco-friendly movement into a way to preserve the environment, as well as improve accuracy on customer account statements and put more than a little “green” back in their pockets.

Learn how Municipal Employees Credit Union boosted—and InTouch Credit Union maintains—eStatement adoption using CSI’s solution, and how both institutions have greatly reduced account statement costs.


IMG_CS_MSD_FiveStarBank
Customer:
Five Star Bank
Solution:
Managed Services – Fully Outsourced IT
Challenge:
City National Bank had a two-person team as well as consumer-grade equipment operating their IT infrastructure. This approached delivered at-risk systems that were costly and inefficient.

Learn how Five Star Bank saves $120K annually with CSI managing its entire IT enterprise.


IMG_CS_MER_CityNationalBank
Customer:
City National Bank of Colorado City
Solution:
Core Processing - Meridian.NET     
Challenge:
City National Bank, operating in a rapidly growing community, needed technology solutions that could accommodate its expanding account base and customers’ evolving needs. The bank has grown assets 136 percent in the last five years.

Learn how City National Bank relies on CSI to accommodate its rapid growth.


IMG_CS_DCS_LegenceBank
Customer:
Legence Bank
Solution:
Core Processing; Print & Electronic Distribution; Mobile & Internet
Challenge:
Legence Bank relies on CSI as a total solutions partner to help provide cutting-edge technology and world-class service to its account holders.

Learn how Legence Bank and CSI have grown through trust and technology.


IMG_CS_MIB_RoyalBanksofMissouri
Customer:
Royal Banks of Missouri
Solution:
Mobile Banking; SmartApps
Challenge:
Royal Banks wanted to address changing consumer behaviors and enhance the bank’s marketing capabilities, allowing it to grow and engage customers through a new access channel.

Learn how Royal Banks of Missouri became a banking icon. 


IMG_CS_NPT_MER_FirstStateBank
Customer:
First State Bank
Solution:
CSI Profitability Tools
Challenge:
First State Bank needed a better way to measure and manage the bank’s overall profitability and performance in order to remain profitable and grow.

Learn how First State Bank grew net interest income over 40 percent. 


IMG_CS_RCD_FarmersBank
Customer:
Farmers Bank and Trust
Solution:
Compliance Services
Challenge:
Banks have to fight to keep up with and comply with regulations, while operating efficiently and providing top-notch customer service. But how do banks know that they are in full compliance with GLBA and BSA requirements? 

Read more to see how CSI's Compliance Services was able to help.


IMG_CS_RCD_CashmereValley
Customer:
Cashmere Valley Bank
Solution:
MCS 
Challenge:
Wanting to strengthen their current IT team, Cashmere Valley Bank turned to CSI's compliance division for the missing components.

Learn how this Washington state bank looks to CSI's MCS division as not only a cloud-based Compliance Management solution, but a strong, reliable partner and expert resource.


  • MainSource Bank

  • TexasBank

  • Bank of Versailles

  • Busey Bank

  • Casey State Bank

  • TransPecos Banks

  • First Service Credit Union

  • First Community Bank

  • The Eastern Colorado Bank

  • Anchor D Bank

  • First Bethany Bank & Trust

  • Blackhawk Network

  • Municipal Employees Credit Union & InTouch Credit Union

  • Five Star Bank

  • City National Bank of Colorado City

  • Legence Bank

  • Royal Banks of Missouri

  • First State Bank

  • Farmers Bank and Trust

  • Cashmere Valley Bank