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  • Digital Banking Strategies and Investments for 2019

    The Financial Brand; Online; February 2019 

    Banking is at a tipping point, as accounts are increasingly being opened at organizations that are heavily investing in digital capabilities. Alternative financial services firms, from established fintech providers to relative newcomers, are also gaining followers and users. What strategies are U.S. financial institutions considering in 2019 to address these challenges? 

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  • Survey Says: Your Peers Weigh in on 2019 Banking Strategies

    BankNews; Online; February 2019 

    What will rise as the hot-button issue for bankers in 2019? To find out, CSI annually polls executives at U.S. financial institutions across the country, asking questions that uncover the strategies and issues they believe will most affect the financial sector in the year ahead. 220 bankers answered our survey this year, and shared how they plan to exceed customer expectations in 2019. 
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  • Re-Instated Iran Sanctions: What Do They Mean for Your Bank?

    WVBA; Online; December 2018 

    Learn the implications of new Iran Sanctions from the White House, and what these sanctions could mean for your institution's OFAC screening practices. 

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  • Don't Overlook These Key Components of Cybersecurity

    CUNA; Online; November 2018 

    Numerous cyberattacks occur each day, which should re-enforce the need to increase cybersecurity awareness within the credit union. Unfortunately, it’s human nature to let down our guard when the attacks don’t hit us personally.

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  • Consumers Have Spoken

    Bank News; Online; September 2018

    The most effective way to attract and retain customers is to understand them. But what are banking customers’ expectations, and how can financial institutions utilize their input to form relevant banking strategies?

    To find out, CSI commissioned an online survey, conducted by global market research firm The Harris Poll, of more than 2,000 U.S. adults age 18 and above.

    Here’s what they had to say.

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  • Digital Banking Creates 'Amazon Prime' Opportunity

    The Financial Brand; Online; September 2018 

    To be competitive in the evolving financial marketplace, banks and credit unions must provide mobile and online banking solutions that exceed customer expectations.

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  • Consumers Have High Expectations of Their Digital Banking Apps

    Bank Innovation; Online; August 2018 

    Consumers want banks to do more than just hold their money. They want their banks to help them meet their financial goals. In fact, a new consumer report by CSI shows that 83% of American consumers agree with that statement. 

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  • Community Banks Zap the Tech Gap

    BankNews; Online; July 2018

    Today, community banks are zapping the technology gap between themselves and larger institutions. An ABA study found that 52% of community banks will increase the number of digital channels offered to customers to improve engagement this year.

    This advance toward digital banking stems from a desire to attract new customers. But how exactly are banks using technology to level the playing field and acquire these customers?

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