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  • The Changing Business of the Customer Experience

    WIB Technology & Security Digest; Online; September 2015

    For most bankers, the phrase Know Your Customer is shorthand for anti-money laundering and fraud compliance requirements. But in an era where banks have access to massive amounts of customer data, “Know Your Customer” should also be the mantra for building an unparalleled customer experience. The catch is that community banks can’t really benefit from all of the data they have without the power of analytics. 

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  • Putting ERM Into Action

    WIB Compliance Digest; Online; September 2015

    If a bank has taken the steps prescribed to conduct a comprehensive risk assessment and assigned key risk indicators (KRI) that are tied to their strategic goals, the next step is the ongoing monitoring – and the implementation of changes made as a result of the monitoring. Once a risk assessment is complete, community banks should use the data gathered to evaluate ongoing risk and make strategic changes to meet compliance requirements as well as improve their business results.

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  • Top 3 Benefits of Bank-Focused Managed IT Services

    BankNews Learning Points, Online; August 2015

    Since MSPs manage and maintain IT assets, they obviously must possess technical skills and the knowledge to troubleshoot and repair IT issues. But, banks are so specialized and heavily regulated these days that their MSP also should hold financial industry compliance, regulatory and operational expertise.

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  • The Steps to Building a Complete Third-Party Management Program

    Independent Banker; Online; July 2015

    Due to recent changes from the Office of the Comptroller of the Currency, the Consumer Financial Protection Bureau and the Federal Financial Institutions Examination Council’s Appendix J, financial institutions can no longer rely on time-tested third-party relationships without performing enhanced due diligence. Why? Because a bank’s use of any third-party provider now generates new compliance, operational, strategic and legal risks. 

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  • The P2P Revolution

    Digital Transactions; Online; July 2015

    Nobody can say for sure when the first electronic person-to-person payment took place, but payments historians are pretty sure they can pinpoint the first official P2P transfer using a mobile device. It was a whopper.

    CSI’s SPIN has one key advantage over providers like Square or Facebook: only the receiver must have a debit card.
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  • FFIEC Shifts to Cybersecurity

    Credit Union Times; Online; June 2015

    In March, the Federal Financial Institutions Examination Council provided an overview of its 2015 cybersecurity priorities, which included work streams and a self-assessment tool, and industry observers believe this is a precursor to issuing cybersecurity guidance.

    Tyler Leet, director of risk and compliance services at the Paducah, Ky.-based CSI, added, “They wanted a better understanding of where community financial institutions stood with their cybersecurity posture and the controls they had in place, and areas they think need to be improved.”
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  • Email Encryption Protects Critical Data Outside Your Walls

    Texas Bankers Association; Online; May 2015

    Email encryption is an area on which regulators are casting a stronger eye, since customers’ financial information is at greater risk while traveling outside your firewall and over the public Internet. Because as we know, with the right equipment and code, everything on the Internet can be viewed from anywhere, anytime.

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  • Be a Part of the Community … The Electronic Community, Social Media!

    Hoosier Banker; Online; May 2015

    Your bank is heavily involved in the communities you serve. You sponsor the local sports teams, support community festivals and provide personal service and expertise to the people who live in your communities.

    Social media is the electronic-channel version of your ongoing outreach. As a community bank, you can’t afford not to be a part of the community.

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