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  • 5 Strategies for Dealing with Changing Customer Expectations

    Wyoming Banker; Online; April 2018 

    How do financial institutions effectively prepare for the future when they don’t know exactly what the future looks like? 

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  • Storms Ahead?

    Independent Banker; Online; March 2018

    The move to cloud-based infrastructure promises to reduce expenses and remove headaches from overtaxed community bank IT departments. Take a look at how this ongoing shift could affect the security of banks data and systems. 

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  • Banking’s Strategic Roadmap: Priorities and Investments for The Year Ahead

    The Financial Brand; Online; February 2018

    Half of all retail financial institutions say that their greatest opportunity to increase profitably lies in two main areas: improving customer experience and branch transformation. But they’ll be spending the most money on IT and cybersecurity.

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  • The Evolution of Payments: From EMV to CoF e-Commerce

    Payments Journal; Online; February 2018 

    While the introduction of the credit card represented a significant change for the payments industry, the evolution of payments continues to move at lightning speed. However, when it comes to introducing new technologies, data security remains a major concern. 

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  • 4 Steps to Success in Treasury Management

    Bank News; Online; February 2018

    Treasury management services allow your institution to generate fee revenue while simultaneously ingraining it as an indispensable part of your customers’ business operations. This four-step plan will guide your institution through launching a successful treasury management program.

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  • Customer Experience: The Great Differentiator

    TBA; Online; February 2018

    Despite innovative flair and new technology, banking as a service is still very much a commodity. How can bankers escape this position and break free of the status quo? 

     
    The answer lies not in standalone innovations, but in an enhanced overall customer experience.  

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  • Get Retroactive With Your Sanctions Screening

    CU Insight; Online: February 2018

    Regulatory bodies update their watch lists quite frequently, and each update adds additional risk for financial institutions that don’t update and rescreen their clients and vendors in a timely manner. 

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  • 2018 Tokenization: Moving Beyond Mobile Wallets to CoF E-commerce

    Transaction Directory; Online; January 2018 

    Tokenization – the process of replacing sensitive data with unique tokens – provided the foundation for the launch of mobile wallets in 2015. The expansion of tokenization into the CoF ecommerce space will drastically increase its usage behind the scenes, with little effort from cardholders or issuers.

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