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In The Press

  • 3 Key Strategies for Acquiring and Retaining Millennial Customers

    Bank News; Online; November 2017

    Today, understanding millennials’ complicated financial needs is a top priority for banks. But, how do they gain this kind of knowledge? 

    CSI, in partnership with The Center for Generational Kinetics, conducted a national study to learn about the habits, behaviors and needs of millennial banking customers. The results of this study offer an important step toward demystifying the path ahead for banking leadership where millennials (as well as baby boomers and Gen Xers) are concerned

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  • The Evolution of A Monster. How to Prepare For, Prevent and Respond to Ransomware

    Texas Banking; Online; October 2017

    Ransomware first arrived on the cybersecurity radar in 1989, disguised as a simple questionnaire sent to health researchers. Now, it is a true cybersecurity monster, costing infected organizations that choose to pay the ransom about $10,000 a pop. 

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  • Is Your Incident Response Plan Ready?

    Independent Banker; Online: September 2017

    As community banks come to grips with the new environment of data breaches, ransomware and other cyberattacks, developing a strategy for responding to these types of incidents has become a requirement. 

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  • Life After EMV

    Bank News; Online; September 2017

    The switch to EMV marked a significant milestone against fraud, but the increased level of security primarily protects against in-person fraud and theft. Fraudsters are working diligently to outsmart payments technology, moving from point-of-sale fraud to a more vulnerable arena: card-not-present transactions.


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  • Crafting the Perfect Business Banking App: Piece By Piece

    Western Independent Bankers; Online; September 2017

    Small business owners demand the same capabilities from their mobile app as do their retail counterparts. Financial institutions must connect a seamless mobile experience to the intricacies of running a business.

    What does that look like? Let’s put it together, piece by piece.

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  • Grab Your Piece of the Digital Lending Pie

    Texas Bankers Association; Online; September 2017

    Digital lending, or the process of applying for a loan online or on a mobile device, is the next major growth opportunity for all financial institutions. In fact, digital lending is anticipated to blossom into a $30 billion industry by 2025.   

    The question becomes, then, how can community banks capitalize on the emergence of digital lending? 

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  • Battling the Threat of Ransomware Attacks

    Independent Banker; Online; August 2017

    Increasingly savvy cybercriminals have come up with a new favorite plan of attack in the form of ransomware. And community banks may be even more in the crosshairs of these evolving online attackers than ever before.


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  • The benefits of an enterprise risk management (ERM) program

    Independent Banker; Online; July 2017

    At a time when community banks are fighting to reduce the regulatory mandates that are draining their resources, it would seem odd that many community banks are looking to embrace enterprise risk management (ERM) programs.

    But what exactly is ERM? According to Amber Goodrich, compliance strategist at full-service financial technology and regulatory compliance provider CSI, ERM is the tactical implementation of risk processes across all units of an institution.

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