CSI's Omnichannel Strategy Aligns with Bankers' Plans to Offer Integrated Customer Experience in 2018
PADUCAH, Ky., Dec. 5, 2017 — In Computer Services, Inc.’s (CSI) (OTCQX: CSVI) forthcoming Banking Priorities Study 2018, an annual survey of banking executives and their strategic plans, 48 percent of respondents said that reaching new customers through omnichannel strategies is one of their greatest opportunities for growth in 2018. CSI, a provider of end-to-end financial technology solutions, plans to support this endeavor with its comprehensive omnichannel strategy, which gives financial institutions the tools needed to create an integrated customer experience.
Within CSI’s vision, financial institutions must leverage three critical components in order to deploy a successful omnichannel environment. Banks must combine modern infrastructure, integrated channel solutions and business analytics tools that measure customer interactions. This approach provides consumers with a uniform experience across all channels, from branches to online banking solutions to mobile applications.
“As banks compete more and more on customer experience, CSI recognizes the challenges they face with launching a seamless omnichannel strategy,” said Steve Powless, CSI’s chairman and chief executive officer. “Through our unified vision, bankers can enhance the overall customer experience through a comprehensive approach to their banking initiatives, while also utilizing CSI’s solutions to build an integrated omnichannel infrastructure.”
Through omnichannel banking, financial institutions leverage integrated solutions that simplify users’ interactions, making it easy for them to access their finances from any channel. Some of the solutions supporting CSI’s omnichannel strategy include a streamlined CRM with an integrated data analytics tool that gives banks deeper insight into customer behaviors; an online account-opening solution that allows consumers to save, pause and resume online activity; and a robust digital banking suite with features like card on/off, commercial cash management and mobile deposit.
CSI shares more insight into its integrated approach to omnichannel banking at www.csiweb.com/omnichannel, and the complete CSI Banking Priorities Study 2018 will be available in January 2018.
About Computer Services, Inc.
Computer Services, Inc. (CSI) delivers core processing, managed services, mobile and Internet solutions, payments processing, print and electronic distribution, and regulatory compliance solutions to financial institutions and corporate customers across the nation. Exceptional service, dynamic solutions and superior results are the foundation of CSI’s reputation and have resulted in the company’s inclusion in such top industry-wide rankings as the FinTech 100, Talkin’ Cloud 100 and MSPmentor Top 501 Global Managed Service Providers List. CSI’s stock is traded on OTCQX under the symbol CSVI. For more information about CSI, visit www.csiweb.com.