The Bank Branch
In today’s omnichannel environment, it’s more important than ever that digital channels integrate with physical channels. As your bank looks to excel in customer relationships and attract the next generation of consumers, it must create a seamless customer experience—and the branch is still a crucial factor.
Transforming your bank branch into a more open and inviting layout allows your employees to meet and engage the customer the moment they walk in the door, rather than the teller line serving as their first impression. And with CSI’s secure Wi-Fi Banking and Tablet Services, your bank gets the infrastructure needed to set up in-bank Wi-Fi access points that serve two functions: private hotspots and public hotspots at each branch. Tablet banking services allow your employees to move freely around the branch via integrated access to all NuPoint® core processing services on tablets running Windows 8, 8.1 and 10.
ITMs and ILTs
To provide the best customer experience, your bank must engage customers consistently across all channels—it’s what they need, and expect.
Two technologies that help satisfy these expectations are interactive teller machines (ITMs) and in-lobby tellers (ILTs). ITMs feature an actual teller via video, and are generally intended for remote branches that are otherwise non-staffed. ILTs are full-featured machines that bridge the gap between tellers and ITMs, offering a deep level of service that’s comparable to what a human teller offers, including loan applications, bill pay, deposits, account opening, statement printing and more.
By taking on most transaction types, both ITMs and ILTs give bankers more time to assist customers with financial advice and more complex needs, and are critical to a seamless customer experience.
Account Opening and Funding
In this ever-changing digital world, banks must have the tools in place to serve new customers on any device, at the moment they are ready to act. With CSI’s account opening and funding solution, NuFund®, your new customers can open deposit, certificates of Deposit and HSA accounts from any desktop, tablet or mobile device.
NuFund even lets your bank reach customers outside its geographical footprint by allowing new or existing customers to apply for an account from anywhere, on any device. Further, NuFund is fully integrated with CSI’s NuPoint® core, so if prospects need help, they can stop at any point, then seamlessly resume the process at a branch or through the call center—without rekeying or repeating information that’s already been collected.
In today’s world, digital banking is an extension of the branch, and it often serves as customers' first impressions—good or bad. CSI understands your need to make banking simple, convenient and available whenever your customers need it. Our fully integrated Digital Banking solutions provide multi-channel, user-friendly tools that increase market share and customer access.
For banks seeking digital banking solutions developed on a single platform, CSI offers a full suite of integrated digital solutions—including mobile, Internet and business banking—that allow your customers to stay connected to your bank and their finances. With CSI’s Digital Banking solutions, your bank can offer the seamless digital user experience your customers now expect.
Even better, CSI’s Digital Banking suite fully integrates with CSI NuPoint® and Meridian.NET core systems, along with CSI’s additional omnichannel solutions.
Today, your customers expect you to truly understand their needs and goals. CSI CRM gives banks a full picture and history of each customer—going back to the prospect level. This real-time, holistic view of customers' banking footprints places all relevant interactions and appointments (e.g. new loan inquiry) in your employees’ hands via CSI CRM’s customer dashboard, allowing them to meet—even anticipate—customer needs. And it’s accessible whether customers use the teller line, have an appointment at the branch or call the customer service line.
CSI CRM captures customer data so you can track, view and analyze interactions across the entire customer lifecycle. In addition, leveraging data from CSI IQ® turns customer information into revenue potential by offering new, personalized services to each bank customer. By contrast, if your bank uses disconnected systems and multiple data sources, it’s nearly impossible to offer a competitive customer experience.
Now, more than ever, banks need the competitive edge that comes with the ability to analyze all aspects of customer information. CSI IQ® helps your bank harness the power of big data and transform the way you view and process customer information, unleashing a deeper understanding of their needs.
CSI IQ is an intuitive Web intelligence solution that provides advanced ad-hoc and cross-application reporting capabilities, and features an executive tool that delivers dynamic, visual representations of data. The solution produces high-level summaries of information, and its dashboards provide at-a-glance views of daily and monthly bank activities that show trends, charts and even what-if illustrations. Your bank can build, save and publish reports that are meaningful to your bottom line.
Further, integrating CSI CRM and CSI IQ lets your bank turn business intelligence into revenue potential by offering customers new, personalized services.