CedarStone Bank in Lebanon, Tennessee, strives to implement technology that benefits both the bank and its customers. And because the bank sits in a very competitive market, it must set itself apart with effective technology and efficient service. That’s why when the bank set a goal to streamline its retail/deposit operations, they chose an automated transaction processing solution, Teller Capture.
It was a big year in the financial industry and for regulatory compliance. From updates to the FFIEC’s handbook to new trends in digital and in-branch banking, 2016 brought change to the way we do business with our vendors and even our customers. And CSI’s thought leaders had a lot to say about it.
The Consumer Financial Protection Bureau’s (CFPB) Prepaid Final Rule adds significant compliance requirements to prepaid products that will be especially cumbersome for non-bank issuers unfamiliar with Regulation E and Regulation Z.
As fraudsters grow increasingly more sophisticated, reports of cybersecurity attacks and bank fraud are on the rise. To protect vulnerable customer data and bank assets, financial institutions have developed a variety of techniques for monitoring fraudulent money movement within online banking. But, the days of pouring through manual reports for anomalous customer behaviors are falling to the wayside, making way for more advanced anomaly detection techniques, like automated fraud detection software.
The notion of technology disruption has been, and continues to be, a huge topic of discussion in the financial industry and beyond. As technology evolves and becomes more sophisticated, many experts believe that the industry needs to evolve with it to better serve customers who crave innovative ways to fulfill their banking needs.
With four updates to its IT Handbook in 20 months, the Federal Financial Institutions Examination Council (FFIEC) has its hands full keeping up with the accelerating speed of technological advancements and the increasing frequency and sophistication of cyberattacks.
For many community banks, holding on to IT staff equipped with the expertise and ability to manage various technology systems is a difficult and expensive task. Plus, finding qualified IT employees is increasingly challenging.
Though it stormed in the early morning hours of Wednesday in San Antonio, Texas, the agenda for day two of CSI Customer Conference 2016 was anything but watered down.
CSI Customer Conference 2016 kicked off in grand style on Tuesday, Nov. 1, at the beautiful JW Marriott San Antonio Hill Country Resort & Spa in San Antonio, Texas. More than 900 attendees from around the country registered for this year’s conference, where in similar fashion to CSI itself, the theme is all about the customer experience.