For many community banks, holding on to IT staff equipped with the expertise and ability to manage various technology systems is a difficult and expensive task. Plus, finding qualified IT employees is increasingly challenging.
Though it stormed in the early morning hours of Wednesday in San Antonio, Texas, the agenda for day two of CSI Customer Conference 2016 was anything but watered down.
CSI Customer Conference 2016 kicked off in grand style on Tuesday, Nov. 1, at the beautiful JW Marriott San Antonio Hill Country Resort & Spa in San Antonio, Texas. More than 900 attendees from around the country registered for this year’s conference, where in similar fashion to CSI itself, the theme is all about the customer experience.
Massive distributed denial-of-service (DDOS) attacks last week, which shut down powerhouses like Twitter, Spotify, Netflix and many others, remind us that the Internet is a vulnerable place. And while you have several areas within your business that require attention, protecting your financial institution’s network from external cyberattacks is major priority.
Managing card fraud is a high-stakes game for any financial institution. Case in point: Martinsville, Indiana’s Home Bank. Like many institutions, the bank was spending significant time mitigating card fraud and managing fraud resolution. And despite using a card-mitigation service, the bank was struggling to identify fraud trends and researching transactions became very difficult.
For years, banks have been expected to test their business continuity plans. But now, with cybersecurity becoming a bigger and bigger priority in the financial industry, the lines between your cyber-incident response program and business continuity plan (BCP) are becoming blurred and combined. In recognition of National Cybersecurity Awareness Month, let’s take a hard look at testing cyber-incident response plans.
After five years in operation, and under the auspices of preventing unfair, deceptive or abusive acts or practices (UDAAP), the CFPB continues to exert its power and authority over the financial industry in troubling ways. This year alone, it successfully argued against a statute of limitations for UDAAP violations and proposed a UDAAP rule on small-dollar loans that many believe could decimate this sector of the financial services industry.
Last week on the CSI blog, we addressed four common IT questions banks ask vCIOs about IT strategy. In addition to the questions addressed in that post, many of the most common questions vCIOs hear relate specifically to the challenges of cybersecurity. So, this week, we’re digging deeper into protecting your financial institution from an attack as well as the importance of regular vulnerability scanning.
Community banks often are faced with a unique challenge. On one hand, the declining cost of technology levels the playing field, enabling community banks to leverage the same tools used by their large bank competitors. But on the other, new technologies require IT executives and staff who hold very specific skillsets.
Whether it’s checking account balances online, making mobile deposits through smartphone applications or transferring money instantly between accounts, your customers are hungry for online banking services. And as a banker, you know that to edge out the competition, your bank should offer a growing suite of online and mobile services.