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CX16, Day 1: Sightseeing, Product Education and Managed Services Insight

  • by Computer Services, Inc.
  • Nov 02, 2016

CSI Customer Conference 2016 kicked off in grand style on Tuesday, Nov. 1, at the beautiful JW Marriott San Antonio Hill Country Resort & Spa in San Antonio, Texas. More than 900 attendees from around the country registered for this year’s conference, where in similar fashion to CSI itself, the theme is all about the customer experience.

Pre-Conference Activities

The day began early with a full slate of entertaining events for conference attendees, including everything from clay shooting to teeing off on the resort’s world-renowned TPC San Antonio course.

Following the leisurely morning, many attendees participated in pre-conference workshops focused on specific CSI products and services, ranging from core banking solutions to business intelligence software for banks. The workshops provided a forum for customers to have a detailed Q&A with CSI product managers, as well as receive updates on product enhancements that are currently in the works.

Managed Services Insight

Tuesday afternoon also featured an informative executive panel that included infrastructure and security experts from Cisco, Dell EMC, RSA Security and Verizon. The panel, entitled “A Global Perspective on IT,” offered an engaging glimpse into cutting-edge technology in the cybersecurity landscape, and how CSI leverages that technology to ensure its customers’ systems are at the height of security and availability. 

Ben Smith, principal sales engineer and field CTO for RSA Security, said he has seen a fundamental shift in cybersecurity over the last five years that has organizations moving slightly away from prevention, and putting more emphasis and effort into detection and response.

“The reality is that bad guys are going to get in,” Smith said. “It’s about how you respond once they get in. Replaying network traffic can help provide real-time context about what happened in an incident.”

Smith also said that RSA is taking an approach to cybersecurity that combines visibility, identity and risk, and commended CSI’s innovative work in all three areas.

Jodey Hogeland, systems engineering manager with Dell EMC, said the investment that CSI has put into IT systems management allows its customers to implement updates and new software deployments in a fraction of the time it normally takes.

“From an industry perspective, CSI has done things with infrastructure for its customers that are leaps and bounds ahead of the largest financial institutions,” Hogeland said.

Tuesday’s final session, “Managed Services Technology Interactive,” featured an expert panel of CSI team members answering questions and participating in conversations about VPN usage, upgrading to Windows 10 and much more. The session also provided customers the opportunity to come together and share ideas regarding their respective approaches to such solutions as hosted cloud services and service desk outsourcing.

Real-time CX16 Updates

Follow CSI on Facebook and Twitter to get the latest CX16 updates as they happen, and check back here tomorrow for a recap of Wednesday’s conference highlights.