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Case Studies

At CSI, we believe that our customers serve as our best references. Whether we’re providing regulatory compliance solutions, bank core processing systems or other technology solutions, when it comes to the impact we can make on your business, we want to celebrate those successes.

Check out our case studies and get a glimpse at how customers just like you benefit from our financial technology solutions and additional services.


Customer:
Citizens Bank of Kentucky
Solution:
CSI’s Business Banking App
Challenge:

Citizens Bank of Kentucky in Paintsville, Kentucky, wanted to provide an omnichannel experience to its business customers by creating an easy-to-use mobile app.

Learn how Citizens Bank of Kentucky created a superior banking experience for its commercial accounts with CSI’s business banking app.


Customer:
Consumers National Bank
Solution:
NuPoint®, Digital Banking
Challenge:
Consumers National Bank in Minerva, Ohio, was looking for a technology partner who could help increase efficiency, lower IT risk and provide a seamless customer experience.

Learn how Consumers National Bank grew assets more than 120 percent, while increasing the number of full-time employees by only 15 percent, over a 10-year period through its partnership with CSI.


Customer:
City National Bank of Colorado City
Solution:

Meridian.NET

Challenge:

City National Bank, operating in a rapidly growing community, needed technology solutions that could scale with its growth and customers’ expectations.

Learn how City National Bank grew assets 136 percent over a five-year period through its partnership with CSI.


Customer:
Paducah Bank
Solution:
Treasury Management
Challenge:
Paducah Bank in Paducah, Kentucky, needed solutions to increase revenue and enhance customer relationships beyond the walls of their branches.

Learn how Paducah Bank leverages CSI’s Treasury Management services to tap into additional revenue streams and forge new customer relationships outside of the community.


Customer:
Legence Bank
Solution:
NuPoint©, CSI CRM©, Mobile Banking, Internet Banking
Challenge:
Legence Bank in Eldorado, Illinois, needed solutions to help nurture customer relationships outside of its seven branches.

Learn how Legence Bank, a long-time CSI customer that’s been in business for more than 100 years, leverages innovative CSI solutions, including CSI CRM, Internet Banking and Mobile Banking, to serve its expanding list of customers. 


Customer:
Home Bank - Digital Banking
Solution:
NuPoint©, Mobile Banking, Internet Banking
Challenge:

After converting to NuPoint, CSI’s core processing solution, Home Bank in Martinsville, Indiana, experienced a surge in customer demand for digital banking. 

Learn how the bank built a successful digital banking initiative using CSI’s Internet Banking and Mobile Banking solutions. 

Customer:
First Community Bank of the Heartland
Solution:
CSI IQ(R)
Challenge:
First Community needed a business intelligence solution to ease the burden of reporting and managing their wealth of data.

Learn how First Community uses CSI IQ, a comprehensive suite of business intelligence tools integrated into CSI’s NuPoint® core processing solution, to build detailed reports in a matter of clicks. 


Customer:
VISIONBank
Solution:
Core Bank Processing
Challenge:
VISIONBank faced a conversion to a new core platform in order to improve efficiency and integration. The bank knew it needed a "near-perfect execution" in order to prevent customer impact. 

Learn how VISIONBank prepared its team both technically and emotionally for a smooth conversion to a new core processing system that’s already delivering efficiencies to daily operations. 


Customer:
CedarStone Bank
Solution:
Teller Capture; Core Processing
Challenge:
CedarStone wanted to streamline operations by going "ticketless" for its retail/deposit operations. But, it's previous Teller Capture solution still required as many as 12 individual tickets.

Learn how CedarStone uses CSI’s Teller Capture to eliminate practically all ticketing costs, as well as reduce overtime expenses due more efficient staff and operations. 


Customer:
Home Bank
Solution:
Card Sentry; CSI Mobile Banking
Challenge:
Home Bank previously used a card-mitigation service that required it to implement its own rules and monitor its own transactions. Despite the service, the bank was still spending significant time mitigating card fraud and managing fraud resolution.

Learn how Home Bank has reduced fraud losses to 65 percent lower than the industry average by using such strategies as real-time denials, card on/off in its mobile banking app and customer education.