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Case Studies

At CSI, we believe that our customers serve as our best references. Whether we’re providing regulatory compliance solutions, bank core processing systems or other technology solutions, when it comes to the impact we can make on your business, we want to celebrate those successes.

Check out our case studies and get a glimpse at how customers just like you benefit from our financial technology solutions and additional services.


Customer:
Blackhawk Network
Solution:
Regulatory Compliance—WatchDOG Elite
Challenge:
Blackhawk Network, a global provider of pre-paid gift cards, found itself working with several OFAC-screening vendors as its reach expanded both geographically and through products and services.

Learn how WatchDOG Elite has helped Blackhawk Network reduce its vendors and costs while increasing efficiencies.


Customer:
Farmers Bank and Trust
Solution:
Compliance Services
Challenge:
Banks have to fight to keep up with and comply with regulations, while operating efficiently and providing top-notch customer service. But how do banks know that they are in full compliance with GLBA and BSA requirements? 
Read more to see how CSI's Compliance Services was able to help.

Customer:
First Bethany Bank & Trust
Solution:
Electronic & Print Distribution—Print & Mail Services; Payments Processing—Remote Deposit Capture
Challenge:
When First Bethany Bank & Trust’s local print and mail vendor closed shop, the institution sought a replacement to fill the void and continue delivering the rapid service its customers knew and expected.
Learn how First Bethany Bank & Trust uses CSI’s Print & Mail services to save significant amounts of money, as well as Remote Deposit Capture to help it retain customers located out of area.

Customer:
Anchor D Bank
Solution:
Core Processing—Meridian.NET
Challenge:
Anchor D Bank sought a way to continue providing excellent service to its rural customer base, including a growing Hispanic population. The bank wanted to accomplish this using as few vendors as possible.
Learn how Anchor D Bank gives its customers access to the same cutting-edge technologies as they'd find with big box banks, without sacrificing the individualized attention they know and deserve.

Customer:
The Eastern Colorado Bank
Solution:
Managed Services—Managed Security; Service Desk; vCIO
Challenge:
The Eastern Colorado Bank faced increasing complexities with managing IT, ensuring system uptime and focusing on what matters most to the bank’s leadership—service and people.
Learn how The Eastern Colorado Bank alleviated its technology burdens and put the focus back on the banks, markets and people by moving to a fully outsourced IT model with CSI’s financial industry experts.

Customer:
First Community Bank
Solution:
Managed Services
Challenge:

First Community Bank was growing, adding branches and needing assistance with its IT enterprise to ensure systems were secure, users had support and the bank could meet customer expectations.

Learn how First Community Bank is exceeding customer technology demands and increasing shareholder value by entrusting its technology needs to CSI’s Managed Services.

Customer:
First Service Credit Union
Solution:
Managed Services—Managed Security; Managed Performance
Challenge:
First Service Credit Union was experiencing rapid growth, and its CIO realized the need for additional support to safeguard the credit union’s overall IT security posture.
Learn how CSI’s managed security services help First Service Credit Union keep its external security airtight, so staff stays focused on internal systems and networks.

Customer:
Casey State Bank
Solution:
Outsourced Core Technology - NuPoint®
Challenge:
Casey State Bank faced numerous challenges with its in-house core processing platform: too many vendors, inefficient IT oversight and rising compliance concerns.
Learn how Casey State Bank reduced vendors and “made the bank better” by migrating to NuPoint, a hosted core platform.

Customer:
TexasBank
Solution:
Mobile & Internet Solutions—Mobile Banking & Remote Deposit Capture
Challenge:
As a forward-thinking financial institution, TexasBank strives to provide its customers with the same technologies as big-box banks, and they knew they needed a mobile banking app to stay ahead in their market.
Learn how TexasBank has used CSI's mobile banking app—and a smart marketing campaign—to make its mobile banking usage skyrocket, with transactions increasing more than 300 percent in one year.

Customer:
MainSource Bank
Solution:
Electronic & Print Distribution—Print & Mail Services; Payments Processing—Summit.NET
Challenge:
The rising costs of internal print and mail processing were taking a big bite out of MainSource Bank's resources. The institution needed ways to reduce costs while still providing excellent customer service.
Learn how MainSource Bank gained astounding results by partnering with CSI Print & Mail Services, including savings of about $340,000 per year as well as increased time efficiencies topping out at 83 percent.