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Fintech Focus

Should banks offer treasury services for free? Why is the Bank Secrecy Act such a problem for community banks? Join CSI's Andy Goldstein and Laura Sewell as they discuss the latest fintech trends and topics with banking executives, industry experts and thought leaders.

You can listen to each episode here, or subscribe to Fintech Focus wherever you get your podcasts.


Ep. 22: Don't Click on That!

In this episode recorded live at CX19, we discuss financial institutions’ growing need to implement solid cybersecurity education and awareness training for employees. But how to get started?


Ep. 21: Marijuana Banking Gains Serious Traction

On September 25, the House of Representatives passed the Secure and Fair Enforcement (SAFE) Banking Act, which aims to provide a safe harbor for financial institutions who wish to work with legal marijuana-related businesses. So, what does this mean for the future of marijuana banking?


Ep. 20: Have You Had "The Talk" with Your Customers?

According to our recent consumer cybersecurity poll, 74% of respondents said they would likely participate in a cybersecurity awareness program if their financial institution offered one. So, what are you doing to educate your customers on cybersecurity?


Ep. 19: Contactless EMV Is Everywhere We Want to Be

In the previous episode of this show, we discussed why the U.S. is behind the rest of the world in implementing contactless EMV payments. But things are starting to change. So, what are payments companies doing to help fuel the nationwide contactless EMV movement?


Ep. 18: What’s the ETA of Contactless EMV?

According to stats from Visa, less than one percent of face-to-face transactions in this country are contactless EMV payments, which is far behind the rest of the world. But is the U.S. ready to catch up?


Ep. 17: A Special CX19 Announcement!

Andy and Laura, your intrepid Fintech Focus hosts, have a quick announcement regarding CSI Customer Experience 2019 in Chicago.


Ep. 16: Rise of the Machine Learning

Sure, machines may be taking over the world, but there are some advantages. Advancements in machine learning benefit workers in many industries, including finance. So how can financial institutions benefit from machine learning and AI right now?


Ep. 15: The Fine Art of Customer Acquisition

We spoke to 220 banking executives for our Banking Priorities 2019 study, and 71% of respondents said new customer acquisition will be a major tactic toward reaching their revenue goals this year. So how are banks stepping up their acquisition games in 2019?


Ep. 14: APIs from A-Z

The usage of APIs is one of the hottest topics in the financial industry. So how can your institution take full advantage of them?


Ep. 13: California Dreamin’ of Consumer Privacy

The California Consumer Privacy Act (CCPA), widely considered the most comprehensive privacy law in the United States, was signed into law on June 28th, 2018. The law gives consumers much more control over their personal information. So how will the CCPA affect financial institutions when it goes into effect on January 1, 2020?