CSI Resources

You are here:

CSI White Papers

Financial technology and compliance regulations are constantly changing. As thought leaders, our team of experts believes in sharing industry knowledge to keep our customers and peers informed and ahead of the competition. And our white papers cover the most pressing topics facing financial institutions and other industries we serve today.

Read our white papers to learn more:


Cybersecurity thumbnail

When you think about cybersecurity, what words instantly come to mind? One guess: data breach. But, if you don’t think beyond those two fear-inducing words, you’re leaving your institution open to many additional threats. This white paper examines today’s most prevalent cybersecurity risks and breaks down the steps to identifying, preventing, detecting, responding to and recovering from technology-based attacks.


IT Audit thumbnail

Cybercrime has the entire world on edge, but financial institutions are particularly anxious. In part, their anxiety is due to the very real threat posed by cyber criminals. It’s also caused, however, by the uncertainty of what this growing danger means for their next regulatory Information Technology (IT) exam. This white paper features five steps to follow to keep your institution one step ahead of the cybercriminals—and in step with federal regulatory expectations. 


Consumer Survey thumbnail
Service is essential for today’s financial institution to thrive, but do you know what really matters to customers? To find out, CSI went to the source. We recently engaged more than 2,000 consumers to get their perspective on banking. This white paper provides insight into the four key areas these consumers noted were the main drivers for choosing and retaining a financial institution.

Latest Generation CRM thumbnail

Under significant market pressure to boost profitability, banks must increase their wallet share with existing customers and attract more new customers, all in an environment of increasing competition and decreasing resources. That dilemma is old news, but the answer is anything but—in fact, it’s transformative. This white paper demonstrates how the latest generation customer relationship management (CRM) solutions instinctively pinpoint customer channel preferences and proactively anticipate individual customer product and service needs.


ERM Risk Management thumbnail

The time has come for institutions to implement a holistic way to manage risk: enterprise risk management (ERM). This white paper explores one of the most critical elements of an ERM framework—a comprehensive compilation of  regulatory agency risk categories—and describes how today’s most sophisticated ERM tools can help institutions of all sizes effectively and efficiently identify, measure, monitor and control risk.


BigData_Icon
An organization’s data is a veritable goldmine, but to truly benefit from it, you need the power of analytics—increasingly known as business intelligence (BI) tools. These solutions give financial institutions the ability to translate their available data into actionable business decisions, and use the information they already hold to better recognize customers at a personal level. This white paper examines the various ways in which financial institutions can use BI solutions to increase profitability, reduce costs and provide each customer an individualized experience.

IMG_WP_RC_ThinkLikeaHacker

Perhaps the single most dangerous enemy facing today’s financial institutions, hackers attempt to infiltrate your network for the sake of malicious goals. This white paper examines strategies to defend against dangerous cyber criminals: how to recognize both social engineering and external penetration attacks—and strategies to protect your network, institution and customers from falling prey to today’s most sophisticated hackers. 


Website Compliance Game Changers Image
Your website is vital to your success. Customers use it to research your offerings, it is likely their portal to online banking and you rely on it to market new services. With so much happening online, is your financial institution effectively managing the necessary requirements associated with website compliance? This white paper will shed light on some of the leading website compliance issues and offer ways to manage them.

Understanding OFAC White Paper Cover

The expansion of a global economy that trades online, across international borders and through digital currency is driving the need to ensure all U.S. businesses comply with OFAC regulations aimed at thwarting illicit activity and terrorism. This white paper identifies best practices to help businesses in all industries better understand and meet their OFAC compliance obligations—thereby avoiding costly penalties, damaged reputations and possible criminal charges.     


RCD ERM thumbnail
Financial institutions shouldn't take a siloed approach to risk management. Doing so could possibly foster the type of poor decision-making that led to the financial crisis in the first place. This white paper examines how the Enterprise Risk Management (ERM) approach helps both management and the board of directors gain a complete picture—a real-time snapshot—of all risk areas and how they work together to ultimately affect a bank’s overall performance.