S5 E1 – The Frontline Against Fraud: Real-Time Defense That Works

Financial crime keeps evolving, from AI voice spoofing to increasingly sophisticated check fraud. Heather Deneault (VP of Deposit Operations, Denison State Bank) shares what it really looks like on the frontline of the fraud fight, from spotting a scammer impersonating a customer on the phone to coordinating branches in real time. Hear how strong communication, proactive customer education, and real-time detection tools help community banks stay ahead.