In this episode of Banking on Community, our hosts Saxon, Tara, and Brett trade in their boxing robes for microphones as they unpack all the biggest moments from CSI’s annual customer event, CX25. From the glitter of the Diamond Jubilee to the buzz around new fraud detection tools like TruProtect and partnerships like Wave CX, they share insider stories, customer feedback, and a healthy dose of humor. You’ll hear about Sugar Ray’s surprise interaction with CSI’s legal team, a robot bartender doing the YMCA, and insights from the most talked-about sessions covering AI, fraud, and the future of digital banking.
But it’s not all fun and games—this episode digs into the real challenges and opportunities community banks are facing today. The team discusses the evolving role of technology in banking, including the growing impact (and threat) of AI, generational trends in customer expectations, and the resilience of community FIs navigating uncertainty. With a sneak peek at what’s ahead for CX26 and a teaser for the next episode, this is a can’t-miss episode for anyone passionate about the future of community banking.
Transcript
Saxon Prater (SP):
Welcome to Banking on Community. This is the podcast where we talk about all the issues and technologies affecting the community banking industry. I’m Saxon Prater PR and Communications Manager over at CSI.
Tara Schultz (TS): And I’m Tara Schultz. SVP of Strategic Insights and Industry Relations at CSI.
Brett Glover (BG): Brett Glover, Director of Relationship Management at CSI and this will be the last episode, at least until next winter, where I will be donning a quarter-zip.
(TS): It’s not winter. I don’t believe it.
(BG): I know, but we had a cold snap come through, so it is really cold so.
(TS): We just, we rolled out of Memorial Day and Brett’s in a quarter-zip. But I did wear a fur coat at the pool so I get it.
(BG): I can’t. I can’t let ‘em go.
(SP): I was shamed out of it entirely that a few episodes ago with Tara and Mary. They’re joking about quarter-zips and the sweater vest. You’ll notice I am not wearing that today. Those of you who are watching us on video.
Well, today we’re talking about the state of the industry, but we’re going to think back to our recent event CX25 and some of the things that we learned from you, our listeners, all of the attendees there, all of our expert speakers, they covered a ton of content.
And so we’re going to dig into like what we learned what we where we think the industry is headed and really any just observations. I think we should have some, just some fun observations and we’ll start there.
Guys, I feel like I’m in the presence of giants right now because I am speaking to the two hosts of our event. What was that like talking in front of everybody on the mainstage?
(BG): It was awesome. I absolutely loved it. We had a ball with it. I mean, probably the really fun stuff is what people didn’t get to see and, you know, backstage with Tera and I making sure we knew what we were doing. When we’re going on and who’s talking first and who’s going first and you.
Ya know other than that you know the moment that we come out after Sugar Ray with the robes and the boxing gloves and. And I really felt like doing a little Chris Farley. Tommy boy, you know, “fat guy in a little boxing robe” because those were one-size-fits-all Tara’s was draping and swallowing her, and mine looked like it was, you know, made by Under Armour.
So but it was. It was fantastic. Yeah, a really fun way to engage and and be a part of, you know, all things CX. It was good, good times.
(SP): I have an awesome photo of of Tara trying to drink coffee with two boxing gloves and actually I have right here. My signed boxing glove from Sugar Ray Leonard.
(TS): I love it.
(SP): So, if you’re watching us on video, we’re on YouTube or on csiweb.com, here it is in all its glory. There’s only one.
(BG): Very nice.
(TS): I love that. I think one of my favorite moments was when we were all in glitz and glamour and glitter and got to go out with our Chief Experience Officer, Bob Ezell, and celebrate the most important part, our customers.
So, we got to spend several days connecting with customers, being in front of customers, helping customers and future customers and being up there to celebrate at the Diamond Jubilee, celebrating our customers and all your success was awesome. And that was a favorite for me.
(SP): Yep, I couldn’t agree more. And there was a lot of just buzz. You can really feel the energy throughout the event where people were excited about.
You know, it’s it’s not just about the technology and the products. A lot of it is just about being together. Of course, we had a lot of technology announcements, too, which were pretty exciting. For instance, Brett, you were going to talk a little bit about some interest in a new partnership with Wave CX.
(BG): Yeah, just, you know, that’s one of the advantages of being together. I think our conference is a little bit unique in the way that we bring together CSI subject matter experts, our customers, but industry subject matter experts all in one place for those few days. And it’s it’s really you know there’s there’s no tricks to it, it’s just you.
Know we’re here to discuss and collaborate. And Wave CX was definitely one of those announcements that came out of that that has a lot of buzz to it and been hearing a lot of great feedback. Tool that you know can help community banks better engage their customers on their digital platforms. It’s really exciting.
(TS): To add to that one thing I really loved and loved the feedback from the customers is seeing more and more partners show up every year to help our financial institutions solve the problems that that they need to solve. That’s key, and that’s a personal favorite moment from the event.
But I have to mention the open banking marketplace that we had and it really expanded this year, we had more fintechs that are being leveraged by financial institutions via API then we’ve had in the past and that speaks to our growing philosophy around the importance of choice for, for financial institutions and something that obviously I’m very personally passionate about too.
(SP): And we’d be remiss if we didn’t also mention that we announced our TruProtect and TruDetect. So that’s assist in real time fraud prevention and detection as well as well as AML which is something that we heard time and time again is something that’s really important to our customers.
So I think there was a lot of excitement around that too. So I mean, for me, just being with with the customers being with all of you and a good shout out to anybody who stopped over at our live recording or just talked to us at some of the events that was really, really the one of the highlights for me.
We took a group to the Kennedy Space Center. We saw a rocket launch which was just serendipitous. It was just lucky that it happened to be going that day and that was just very coo to share with all these community bankers from across the nation.
(BG): One of the really cool things too. I was surprised at how much feedback I got was all of the people commenting on the old technology that we brought in, you know, to reminisce about.
And some of that was very old and just seeing people, you know, that used to work with, “I remember when we installed that first computer or that that first mock of the, you know, a debit card” compared with, you know, right across the way then we had a robotic bartender making drinks and specialty coffee drinks.
It was just. It was just really cool and a great environment and also I forgot to mention. Shout out to all the people behind the scenes at CX when you asked about hosting.
That was one of the coolest parts for me is like, oh, this stuff doesn’t just magically happen. There is a team of incredibly talented, incredibly dedicated folks back there.
Making it all happen. And that people like me, you know, don’t mess up. And you know, put my mic in the right place and all of that stuff. So huge shout out to those folks. It was really fun to see that in action.
(TS): I agree. That team was awesome. They were a blast to work with and our customers don’t get to see the behind-the-scenes part, but they put in a lot of long hours just to make that event what it what it turned out to be. So, agree with that, Brett. I also love the live podcasts that we did that you that you mentioned, Saxon.
I always say I’ll try anything once and we knew it was risky bringing in those fintech Cowboys for episode one. We were live, we were unscripted and big shout out to Matthew Smith and Tanner Mayo for kicking us off for episode one. No edits, but we kept it clean.
We talked about growth and FI’s. How many are leaning in on innovation. Really finding the right partners to push forward and leveraging APIs whether that be for data movement or expanding their footprint in niche verticals. So that was awesome and can’t wait to do more of those live.
(SP): Yeah, I totally agree. It was a blast, and if you all at home or wherever you are listening to this, watching this, if you haven’t checked out any of those episodes, all there are four that are available. We cover a bunch of different topics. They were all recorded live.
What you can’t see on the screen is that robot bartender that Brett mentioned. I want to throw out that it wasn’t just a bartender, it was also doing the YMCA at one point. So that was…if you see me on the screen like looking around usually there was some kind of distraction around, and that was one of them that was that was pretty funny to see.
(TS): Plenty of liquidity there in that bar.
(BG): Oh my goodness.
(TS): Had to throw it out one more time.
(BG): Got to get some mileage out of that one for sure.
(SP): So. So, Tara, you talked about your some of your highlight moments. Brett, did you have anything you wanted to talk about?
(BG): Yeah. I mean, I think you know all the fun stuff. Obviously, you know was fantastic the evening at Universal Studios where we also saw a rocket in the in the sky that night too that nobody even knew about. I just thought it was part of something Universal Studios was, you know, had going on.
You know, I think definitely a lot of the buzz was around a lot of the real time fraud solutions that are being, you know, brought to market. This definitely top of mind you know, financial institutions, you know, the fraudsters don’t stop. They’re getting smarter and smarter and relentless, and so the ability to put those tools in the hands of the financial institutions for real time fraud prevention was really exciting. And having, you know, partners there that have been in this space for a long time, I think of Adwait from from data seers and you know having him there and available, you know to explain his expertise and and it be personable. He also did a live episode with us and just incredibly impressed with his background, but very relevant and timely.
So those are definitely some some fun key moments for me. And then, I mean, I don’t think anybody will ever forget Sugar Ray bringing up an individual at the end of his keynote.
And who happened to be our chief legal counsel. And it was not planned or scripted. And and you know showing everybody that he still had lightning quick hands. That for me, I was just, yeah.
(TS): We had dinner last week and he’s still convinced our chief legal still convinced that either the executive team or, or in particular Jennifer Werner CMO, had a hand in the in picking him. But we were all hands off. It just happened to be that Sugar Ray picked the legal department. So, we just, we couldn’t argue.
Too good. What about noteworthy, you know attendee or hallway conversations that you all had. What was, you know, what was the feedback you were getting?
(SP): One of the things that stood out to me, and I’m going to paraphrase it, but there was a there was a banker that I was talking to and they they were. This was at Universal Studios and they just said “there’s just a different feeling here” I’ve been to a bunch of bunch of different industry events and there’s just something special there is. Everybody feels connected. People feel like they actually like each other and want to help each other. And I mean, I think that’s true. It’s and it was like I said, it was awesome getting to hang out with. People that I don’t see on a on a day-to-day basis, but obviously all of our work is intertwined.
(BG): One of my favorite things to do is to interact with prospects that are there because they seem to just be like it, it is so refreshing that when they get to come in, it’s like we don’t try to, you know, control their experience or dictate, you know, who they talk to or what they can go see or do. And you know, there was one situation where there was actually a customer of mine that was that had a fairly new product they were working with and still had some questions and our partner happened to be there. And so it’s just well, let’s go grab them the subject matter experts are here and then I see somebody else walking by that I know is has been using the same tool for a little bit longer. Hey, you guys come over here. Introduce them and you know, be able to make those connections in real time. That’s the stuff that just really gets me going and being able to help those folks in real time like that and just make those connections.
So there was a lot of good buzz and I think a lot of collaboration that took place that last well beyond, you know, the days that that we were actually there together on site.
(TS): Yeah, I think our ability to have that transparency while altogether it’s important and it goes a long way.
So the whole fact that we tell them go where you want, ask who you need to ask in order to make the decision that’s best for you and for your bank, whether your existing customers today or future customers. I think that that transparency goes a long way, so.
Let’s let’s transition into some keynote takeaways. What about the mainstage? What stuck out to you, Saxon, Brett?.
(SP): Well, you know, I could. I could play Chris Farley talking to Paul McCartney all day and just just go, hey wasn’t a cool when. Like, do you guys remember when you did X?
But I guess we got to get to the the main meat of industry issues. So I I’ll I’ll talk about something specific with community banking that that I remember from one of our keynotes it was a call out to a recent ICBA report, and I just found this fascinating.
This might be old news for some of our listeners, but essentially we see in the industry all the time we have these big banks that are coming in and basically pretending to be community banks. They’re saying like we have a community bank approach. We’re giving back to our, to your communities, etc. But we kind of know that that’s not really true.
There are a lot of deposits are coming out of small communities and going into other communities where those big banks have a presence. But some of the data that stood out to me that I wrote down was that 98% of US counties have at least one community bank or community bank branch compared to just 64% of megabanks.
So that’s data point #1. I thought that was fascinating, but then there are a few other little sub points. Community financial institutions make roughly 60% of US small business loans under a million dollars, 80% of agricultural loans and are the only physical banking presence in one of three US counties. That’s crazy to me. I mean, it makes perfect sense.
It’s not surprising, but it’s something that I feel we should be shouting from the rooftops because that’s one in three counties that without community banks, they wouldn’t have a bank at all. So it it, you know, obviously there’s there are challenges inherent in that. All of these bigger institutions that are trying to mimic them and come into the space.
But I mean, I kind of see that as a badge of honor in a way, because they’re basically copying, trying to copy to the best of their ability that business model that is a is a real differentiator. And it’s and it’s the community bank strength.
(BG): Yeah, I couldn’t agree more, you know. I’m more passionate than ever about serving the space because community banks play such a vital role in local communities, local economies, and I’ll just kind of piggyback on that, you know, Saxon and I thought that the the session with Jason Dorsey was incredibly helpful to that conversation because.
One of the things that you know community banks might not have is, you know, the entire dedicated team of a built out marketing team. Right? Resources are scarce, people wear multiple hats.
Sometimes your marketing person is your compliance person or your chief operating officer.
I’ve never met a community banker that only has one job to do in their day-to-day, and I thought his message was incredibly timely and probably the biggest take away for me was the, you know, in a nutshell what I really took from his message was that look, you don’t have to be an expert in how every single generation is different and wants their technology it’s really more or that the technology that you have right now isn’t what they need. It’s really in how you communicate with them and I thought that was so key and he’s obviously great, right?
And does a fantastic job. The way he engages the crowd is just is amazing. But I thought those were some very key important takeaways, because we all know about the generational trends and the transfer of wealth and community banks have every ability to to compete in that space with younger generations and Gen Z just as the big banks do.
And so I thought that was incredibly timely.
(TS): Yeah, absolutely. I mean, I’ll have what he’s having from an energy level standpoint. Wow, his energy’s off the charts and I think you hit it very well. You know, we never put generations in a box, but it certainly helps you better understand both the employees you work with as well as you know the customers you serve today and those you want to think about from a technology standpoint, what you need to serve the future generations and and be there for different stages of life as well. I know we do have an upcoming webinar, Saxon. Do you have the details on that?
(SP): Yeah, we’ve got two more coming up over the next couple months and we actually had one already. It was, you know, as you mentioned, I wish I could bottle his energy. His it’s just infectious.
His level of energy, but his wealth of knowledge is also just enormous. So if you want to learn more about how to engage talent across generations, attract new customers, be on the lookout for those. We’ll be hosting those webinars live so you can watch them and and learn a little bit more from Jason. We also obviously have a podcast that we recorded on site, so if you want another taste of his energy in it and expertise, you can go check that out today.
(TS): Yeah. So let’s pivot into, you know, CX25 is all about connections, but it’s also revealing where the industry is headed too. And you know what was the entire tone and and vibe of the attendees?
And from my standpoint, you know, it was really resilience and optimism in the face of challenges. I think if we look back to November, December time frame. A lot of our bankers, they were optimistic and you know come hit come this spring.
Many were feeling the uncertainty, but what shows up continually is the commitment, the passion that they have to serve, the communities that you discussed earlier. Saxon and you know, really looking for who will be there to help them grow. The bankers are looking for who will be there. Who will be their partner to help them grow?
So I feel like they left optimistic. They came seeking answers to their biggest problems and they were really leaning in on collaboration and opportunities that’ll make them stronger and really more prepared for the future. So I love that growth growth mindset of the, the Community financial institutions that showed up and really engaged and leaned in on the event. What about you guys?
(BG): Yeah, I concur definitely. That was, you know, the optimism that you talk about. I mean, that was palpable. You could definitely feel that. And listen, I mean, it’s not the first time that community banks have faced uncertainty or uncertain future, or how are we going to do this?
I’m amazed that time after time, you know they answer the call, they ring the bell and figure it out. And usually that’s we figure it out together. And that for me, was so encouraging of like, yes, you know we have, we had customers there from all across the country, some in very close proximity to each other. Yet there was very much a spirit of, hey, we got to we’re stronger together. We have to figure this out together. Even if we compete against one another, which is super encouraging.
And you know, it is a time of uncertainty. And I think I’d be remiss if I didn’t connect that back just real quick. I don’t necessarily go back to the keynotes, but I think it’s one of the reasons our customers connect with us so well is our transparency as a company and we’re experiencing a time of great change, but uncertainty all the way from, you know, Linda Fischer’s sharing our, Chief operating officer, which was incredibly inspiring.
I know Tara, you and I were backstage. I was crying. We were a mess, but then, you know, some incredibly transparent moments. About, you know, changes in leadership and and David Culbertson’s sharing and then the chairman of our board, Frank Martire.
That’s just it’s just so rare to see leaders of a company you know, step up with that kind of authenticity and transparency and that connects, right. It just reminds me of culturally the alignment between us and our customer base is really one in the same.
(SP): Yeah. No, I appreciate that people don’t really sugarcoat things that are challenges. So, you know, we talk about like industry consolidation. Competition for deposits just general keeping up with technology. Those, those are real challenges and it’s they shouldn’t be undervalued or underplayed, but they are challenges that can be faced collaboratively. And I think that’s a really inspiring and just reaffirming piece of this conversation when we all get together and we put our heads together of how can we be better?
How can we do better? How can we, you know, combat those challenges and and as you say, Brett, a ton of that is transparency. When I was looking at the surveys, some of the most popular sessions that people had attended were on AI and banking.
That’s probably not a huge surprise for us. That’s a huge topic. It will continue to be so. We’ve already talked about it several times. The threat landscape. So that’s one that’s a more about cybersecurity risk, Fraud and AML, so that’s again, that’s one of the challenges that that banks are facing a lot on digital banking, we’ll talk a little bit more about that later, but things about how do we engage the younger generation, how do we have a development over time where we start young and keep those customers and nurture them throughout their development and another big one, hosted by Miss Tara Schultz there Banking in 2025, Tara tell us about your panel.
(TS): Yeah. So banking in 2025 panel, it was all around blending technology and all that is coming at this industry from a technology change standpoint and that balancing act of leveraging the new tech with building, with keeping and building the trust that you’ve built with your customers. So we combined a panel providing really different perspectives from ICBA’s Kevin Tweddle. CSI’s Matt Herren. I was on it, and Velocity Solutions, we had Cindy Draper. She’s now with CSI. So we talked about deposit growth tactics. They’re actually working for financial institutions, talked about efficiency, and that’s listed at the top of every survey and the financial services industry right now is the top priority. But how banks are really making progress in some use cases around that. We talked about the whiplash of the regulatory landscape. AI and fraud.
And then I even did a live poll in a consultant meeting that I had and over 40% confirmed that one of the top priorities and the top pain points on the FI’s that they’re working with is fraud. So it’s timely, it’s relevant. It’s a real problem that is at the top of the stack to solve, and it’s evolving every day.
I mean, part of that technology is being used against us after all. So it’s important that to bring our customers that protection without the complexity for those we serve. So a lot of mix there, but it was a really engaging panel for, for and with our customers.
(SP): Yeah, fraud was a huge topic. I had written down a couple just kind of noteworthy quotes from one of one of our sessions. AI powered social engineering has emerged as one of the largest threats in the last 12 to 18 months, including deep fake audio and video.
They say it’s a 240% increase over the past year. That’s, I mean that’s a lot and we talk about AI as hopefully being a solution to a lot of these problems. But it’s also a tool for fraudsters as well.
So it’s something that our banks really need to be aware of. There’s another interesting quote that I had here, “Amateurs hack systems. Professionals hack people”.
That’s from a Bruce Bruce Schneider, an American computer science. And then there’s scientist. And then there’s a just general trend of crime as a service increasing. So all those things together make it imperative that we have the best technology to detect anything that’s suspicious. But that also you’re always alert that you train your people. All of that.
(BG): Yeah, I have to tag in here Saxon because I just want to clarify there was a situation at CX where some karaoke happened and that and there was video taken and that is not if if you happen to get you know a snippet of that that’s not deep….
(TS): It’s a deepfake.
(BG): Not if it’s me. It’s real, unfortunately. So that that actually happened, but yeah. Just to have a little bit of fun there.
(TS): If it’s me, it is a deep fake, so let’s just clarify that.
(BG): Yeah. If it’s Tara, it’s a deep fake.
(SP): Likewise.
(BG): If if it’s me, it happened and it’s real. You know, sometimes you you just got to give the people what they want, you know, they were asking for it. So. But yeah, you know.
Definitely with what you’re talking about there and I am intrigued. You know, we did after our annual survey. Also, AI was at the top of the list, right? And then in that short amount of time to then already see how our customers are thinking about that and not just the partners that are coming to the table, but how they are experimenting and putting that to work in their in their own environments and their own use cases that work for them.
It is it changing rapidly and it was really encouraging and also very interesting to, you know, learn about and hear about.
(SP): You know another interesting forward-looking technology that really stuck out to me. I don’t know very much about quantum computing, but this had shown up in a couple sessions. Actually, some that are based on risk and some friend of the podcast Adwait Joshi, he had a session as well and they talked about quantum computing as the the next thing, and I won’t belabor the point too much, but there were a couple things that I thought were really interesting.
It would take a regular computer 300 trillion years to crack a 2048 bit digital key. So basic encryption…quantum computer, it would be double that in 10 seconds.
Sometimes these numbers are just so massive that we don’t really even have context for them, but just being myself, I looked up what is 1 trillion seconds like. Any guesses?
31,709 years. So…
(TS): That was going to be my guess.
(SP): Maybe this is, yeah, maybe this is not as interesting to other people. But sometimes when we see these numbers like trillion and we look at quantum computing like that’s something a little further ahead. But it’s something that came up as a potential way to improve, you know, portfolio management and cybersecurity, various different things that I think could help in a lot of these in a lot of these efforts.
(BG): I had the over/under there at 25,000 years, but it’s, you know, that stuff makes my head blow like it just instantly. And I think it’s like any other. I mean, it’s coming right. And it’s incredibly interesting to learn about. And I think it’s just like any of the other technologies that come to play is like they’re going to be those that that use it for harm.
And there’s and. It’s going to be incredibly powerful and how it can be used for good and to know that we already have people, you know, like an Adwait out there, that’s a community banking advocate thinking, OK, how can we begin to harness this and to use this for, for good and for the betterment of our industry is incredibly relieving. Because you sure don’t want me at the helm of quantum computing.
(TS): No comment. OK. So Speaking of gaining momentum, technology that’s gaining momentum, let’s talk real quick about technology that’s gaining momentum this year in, in particular…AI, we’ve barely scratched the surface on how AI will really impact our industry, but there’s also a lot of confusion in the industry with what’s real.
And what’s hype, and one of our next podcasts we’re going to record in July is going to have on Kate Drew from CCG to talk about this, but how it’s a double edged sword. Obviously, the same tools that are helping us save time daily, they’re helping criminals perpetrate fraud.
They’re helping, you know, but they’re really helping us and helping banks leverage AI for real time detection, automation, risk mitigation, all of the things that we need so. What we’re seeing and hearing and heard even more at conferences, a lot of banks are making true progress alongside of us on back office operations with, you know, manuals, procedures, support. But we’ve come so much farther already and we’re just scratching the surface.
So I was listening to a podcast this weekend that I was recently on called Counting on Change. One of our bankers was on this and just a quick tip for for a lot of Community financial institutions out there, this particular bank is around 250 million in assets. They have made tremendous progress on the pain of procedural updates, but they’ve launched into even using AI for so much more now.
But they bring together a weekly task force and they force representation from every single department across the financial institution. So they don’t just use the tech to use the tech. They are prioritizing across that committee, the most critical problems in the organization that need to be solved. And that need to be solved for them to grow. And to be more efficient.
So that’s just another use case. Small bank. They’re not dumping a ton of money into this, but they’re being smart and they’re making progress every single month with that. So just wanted to share that real quick ’cause it was top of mind.
(BG): I think it’s great point and I think you know, we talk about sometimes the challenges that community banks can have from a resource constraint wise and maybe expertise. But one advantage that they have right is….They know their organization so much more intimately, and the other areas and operations in tech and the different things like that and can collaborate so much quicker that efficiency can be experienced faster.
Which I think is just a lot of times we talk about the challenges, but there are advantages for community banks that are of smaller asset size and a lot of it is, you know they’re in the same room with each other a lot too, you know, and that’s easier. And so they can pivot and move and move fast.
So just like you, Tara, I’m super encouraged by that and I think we’re going to continue to hear of successes in ways that you know, community banks are changing that for themselves and then sharing that with each other.
(SP): Yeah, I totally agree.
(BG): So we’ve we’ve discussed. I feel like we’ve recapped this thing. I mean, we could keep talking for, but we, I mean, it was such a great event and if you you didn’t get a chance to come or maybe you’ve never come before. I mean, what a better time than I guess if they haven’t heard, you know, CX26 is going to be in Denver. So you can come out to Denver, experience all these amazing things with us and maybe, you know, take a little vacation up to Rocky Mountain National Park. End of April 26 in Denver? April 12th through 15th.
(TS): April 12th through the 15th.
(BG): So yeah, come experience all this first hand in Denver. It’s going to be amazing.
(SP): Yeah, I’m looking ahead. We have a really exciting next episode as well. Those of you we already alluded to that this earlier in in the podcast, but we have a new CEO here at CSI and we are going to bring her onto the podcast. Her name is Nancy Langer. She’s got a ton of experience in financial services and we really want to pick her brain about, you know, her vision of the future of, you know, community banking technology.
So I’m I’m really excited about that one guys.
(BG): Yeah, I I’ve just heard her on the, you know, the internal town hall so far. But I think she’s on some of that Jason Dorsey energy. She is energized and ready to go. I’m super excited, yeah. And I think that’ll be a super fun conversation for us to have together.
(SP): Well, if you have any questions you’d like to submit or you have suggestions for future podcast, we’re all ears. It’s how we “give the people what they want”.
You can find us on csiweb.com on YouTube or LinkedIn. Guys, do you have anything that you’d like to say to our listeners?
(TS): Thanks for being with us today and we look forward to the next episode with Nancy …and Brett, keep in mind, it’s summer…quarter-zips….
(BG): No more quarter-zips.
(SP): Quarter-zips are out.
(BG): I’ll be in a polo. Keep fighting the good fight, everybody.
(SP): All right. Thank you everybody for listening. We’ll see you next time.