Talking Tech with CSI: Season 4

S4 E1 – Inside the Fraud Fight with Matt Herren

Fraudsters are getting smarter—do you know where your bank is most vulnerable? Karen kicks off season four with Matt Herren, CSI’s Payment Industry Consultant, diving into criminal schemes like check fraud, account takeovers, card fraud, and money laundering. Watch and discover valuable strategies to protect your institution and your customers in today’s evolving fraud landscape.

S4 E2 – Customer Experience is Everything with Sarah DeFord

Do you have the customer experience necessary to turn satisfaction into true loyalty? Karen is joined by Sarah Deford, Vice President of Customer Service at CSI, to explore effective strategies for creating seamless, personalized digital experiences that win customers—and keep them for the long haul. Tune in and learn how listening to your customers and balancing self-service with personal interaction can build lasting loyalty.

S4 E3 – Future Tech without the Freak-Out with Jeff Brown

How can community financial institutions embrace new technology without overwhelming their customers? In this episode, Karen is joined by Jeff Brown, VP of Technology Strategy and Architecture at CSI, to explore the critical role innovation plays in the industry and share practical steps for smooth implementation. From easing customer transitions during interface changes to evaluating solutions that boost efficiency, security, and experience, we uncover how community financial institutions can leverage tech to stay competitive against the big players. Tune in now for the insights and discover what’s next for community banking.

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