Talking Tech with CSI: Season 5

This season of Talking Tech with CSI, we’re sitting down with real community bankers solving real problems. Hosted by Fred Stapleton, Senior Director of Relationship Management, Season 5 spotlights three community financial institutions and the tech decisions behind their wins.

S5 E1 – The Frontline Against Fraud: Real-Time Defense That Works

Financial crime keeps evolving, from AI voice spoofing to increasingly sophisticated check fraud. Heather Deneault (VP of Deposit Operations, Denison State Bank) shares what it really looks like on the frontline of the fraud fight, from spotting a scammer impersonating a customer on the phone to coordinating branches in real time. Hear how strong communication, proactive customer education, and real-time detection tools help community banks stay ahead.

S5 E3 — Practical Innovation: Picking Tech That Matters

With shiny new demos everywhere, how do you separate flash from value? Shane Addison (COO, Dieterich Bank) discusses how his team tech pressure into a competitive edge, even when budgets and bandwidth are tight. Hear why automation is at the top of Dieterich Bank’s roadmap, how staff training factors into ROI, and how to bring customers along the tech journey.

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