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CSI COVID-19 Update 

At CSI, nothing is more important than the health and well-being of our customers, employees and the communities we call home. At this time of uncertainty surrounding the coronavirus (COVID-19), please know that we are more committed than ever to standing by you in partnership.

Through our Business Continuity Committee, we are closely monitoring the evolving circumstances surrounding COVID-19 and following the recommendations from the Centers for Disease Control (CDC).  As we continue to evaluate the situation, I want to share important operational details we’ve set into motion to address any possible challenges that could arise.

Business Continuity and System Redundancies

To avoid any possible disruption to your business, CSI maintains redundancy through our strategic network of datacenters. In addition, due to the number of CSI locations across the continental U.S., and several hundred employees working from home offices, our employee population is well-dispersed to further ensure continuity of services.

CSI has fully reviewed our business continuity plan (BCP) and implemented actions to continually assess any possible impact of this evolving situation. Our BCP and specific pandemic preparedness plans are reviewed by Federal Banking Agencies and annually tested by auditors to ensure both meet regulatory standards. As such, we anticipate no interruption in our services.

Our Customers, Employees and Partners

Out of an abundancy of caution and to help ensure the health and well-being of our customers and employees, we are suspending all CSI training sessions, customer advisory board (CAB) meetings, customer appreciation events and user group functions until further notice.

CSI takes the safety and welfare of our employees and their families very seriously, and as such, we have:

  • Implemented up-to-the-minute health recommendations, as advised by the CDC, to help prevent the spread of COVID-19.
  • Limited travel to that which is deemed business essential.
  • Allowed employees to work remotely when deemed appropriate.

While we do not anticipate delays in scheduled conversions and implementations, we will closely monitor circumstances and review each scheduled service on an individual basis in order to best align with your needs.

Additionally, CSI is actively working with our vendors and business partners to ensure their business continuity plans are complete, up-to-date and aligned with our own BCP to ensure no disruption to the services they provide.

I truly thank you for your continuing commitment to our partnership during this challenging period. Please stay safe and healthy. Adjusting to this evolving situation swiftly and thoroughly is our top priority, and we will provide you with updates as often as needed. In the meantime, should you have specific questions about our efforts, please contact us at pandemic@csiweb.com.

Sincerely,

Steven A. Powless

Chairman and CEO