In addition to serving bank customers across the United States, CSI Telecom offers telecommunication services to commercial customers in western Kentucky.
Managed Internet Service (ISP) Provider
Reduce infrastructure costs, strengthen cybersecurity and increase efficiency with CSINet, our secure internet solution. Limit the financial and personnel overhead of managing your own internet platform.
Plus, our secure internet solution for financial institutions provides enterprise-level security, including network-based malware protection, DDoS protection, cloud firewall service and intrusion prevention systems.
CSI Telecom Service Offerings
Telecommunication services for banking and commercial customers include:
- Managed ISP Services (CSINet)
- Managed Virtual Private Network (VPN) Connectivity
- Managed Voice Conferencing Service
- Managed Wireless Connectivity
- Network to Network Interface (NNI)
- Dedicated Ethernet Private Line Circuits
To learn more about CSI’s bank telecommunications services, complete a contact request form or contact us directly at:
Physical Location/Billing Address:
CSI Telecom Group, Inc.
3901 Technology Drive
Paducah, Kentucky 42001
Hours of Operation:
Monday through Friday
8 AM – 5 PM CST
Sales/Support: (270) 448-4247
Toll-Free: (800) 203-1853
Fax: (270) 575-0672
Regulatory Notifications for Existing Customers:
REGULATORY RECOVERY FEE NOTIFICATION
Effective March 1, 2017, your CSI Telecommunications billing will include a Regulatory Recovery Fee of three percent. The Regulatory Recovery Fee is a combination of fees, tariffs, access and usage charges imposed on CSI by a wide spectrum of governmental entities, such as the Federal Communications Commission (FCC), state public utility commissions, state legislatures and county and city governments. This fee is not a tax. The Regulatory Recovery Fee is a fee that includes all of the contributions that CSI is obligated to make to state and federal funds that support communications services and the operation of the FCC. If the FCC changes the charges assessed on service providers, the amount of the Regulatory Recovery Fee can increase or decrease depending on the change. The FCC annually re-calculates the rates assessed on service providers to support certain federal programs. In turn, CSI will annually re-calculate and assess the Regulatory Recovery Fee rate. The Regulatory Recovery Fee is itemized on your invoice because CSI believes in transparency and accountability, as does the FCC. The FCC mandates that all telecommunication companies’ invoices “contain full and non-misleading descriptions of charges.”
FUSC INCREASE TO 27.1%
A recent FCC order changed the way telephone companies can recover their Federal Universal Service Fund contributions. Because of this change, coupled with an increase in the FCC’s prescribed Universal Service Contribution Factor, you will see an increase in the Federal Universal Service Charge (FUSC) amount on your bill effective October 1, 2020. The new FUSC amount is calculated by multiplying the FCC’s Universal Service Contribution Factor times your Interstate service charges. The Federal Universal Service Fund program is designed to help keep local telephone service rates affordable for all customers, in all areas of the United States.
Read our complete Acceptable Use and Service Policy.
Aero Communications LLC, a licensed Competitive Local Exchange Carrier (CLEC) is a subsidiary of CSI Telecom Group, Inc.