Secure & Centralize Customer Communication
Provide Superior Customer Service
Strengthen customer satisfaction, improve efficiency, and future proof customer communication with LinkLive from CSI.
Seamlessly integrated into your digital banking platform or website, this cloud-hosted software offers a broad range of communication capabilities, like online messaging, text, client screenshare, voice, video communication, and AI agent assistance, bridging the gap between physical and digital channels.
Designed to Meet the Unique Needs of Your Institution
LinkLive is built with community banks in mind, providing a solution that strikes the perfect balance between automation and human interaction, allowing small teams to manage inquiries efficiently while ensuring customers always have access to live agents when needed.
With LinkLive, your financial institution maintains complete control over customer interactions while upholding the highest standards of compliance and security. Unlike rigid third-party tools, our highly configurable platform allows you to set permissions, customize workflows, and oversee all communication channels.
Choose the Right Package
Each option offers unique add-on services and embedded features to support your institution’s specific communication needs:
- Essential Package: Ideal for engaging with your customers in a digital-first experience with your sales, service, and support teams.
- Premium Package: Amplify customer engagement across channels with call center employees and licensed professionals.
- Premium + Package: The ultimate communication platform for future-proofing communications across all channels for all employees and licensed professionals.
For package details, check out our full brochure!
Boost customer service and elevate your digital banking with LinkLive from CSI. Get started today by contacting your Relationship Manager!