CSI Resources

CSI White Papers

Financial technology and compliance regulations are constantly changing. As thought leaders, our team of experts believes in sharing industry knowledge to keep our customers and peers informed and ahead of the competition. And our white papers cover the most pressing topics facing financial institutions and other industries we serve today.

Read our white papers to learn more:

Omnichannel Banking in a Seamless Society

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In our increasingly digital world, where components of our daily routines are immediately accessible and inherently linked, it’s crucial for financial institutions to embrace that concept in their products and services. The vehicle? Omnichannel banking. This white paper outlines the challenges banks face in implementing omnichannel strategies that meet the growing expectations of a savvy and demanding public, and offers insight into trends that can help those strategies succeed.


Executive Report: Banking Priorities 2017

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More than 160 banking executives shared their thoughts on technology, compliance and strategy via our annual priorities survey. This year’s study reveals that customer experience is a key focus for all institutions and such rising threats as ransomware have gotten bankers’ attention. Download our executive report for detailed analysis on trends, opportunities and challenges for the year ahead as identified by your peers. 


Branch Strategy Determines the Future of Your Financial Institution

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Advancing technology has irrevocably altered the banking industry, leaving the traditional branch in its wake. Now is the time to figure out how to transform this most mature channel into the modernistic, customer-centric environment that multi-generational consumers are demanding. This white paper examines the three key elements—people, place and technology—that are essential for true bank branch transformation.


The Changing Landscape of Digital Banking

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Digital banking affords financial institutions unprecedented opportunities to strengthen customer reach and loyalty by providing them the most relevant, up-to-date banking experience available. This white paper provides an overview of digital banking trends; elements needed to achieve a thriving on-the-go experience; and how the right technology partner can deliver a unified, front-to-back architecture.


Executive Report: 2016 Consumer Survey Report

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Consumer behavior and emerging technology are both driving rapid change in today’s banking industry. For financial institutions to succeed, they have to skillfully marry tech strategy with customer experience. CSI and Harris Poll recently surveyed more than 2,000 U.S. consumers to better understand their banking habits and preferences. Download this white paper for consumers’ feedback on EMV, digital banking and other technologies.


Starter Guide for Selecting a Core Processing Partner

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Choosing a core banking system is never a decision taken lightly. And why should it be? Most banks only even consider the process every five years, and core banking solutions are the backbone of your bank’s entire operations. While the search process can be daunting, getting started doesn’t have to be. Download our starter guide for industry insight from Aite, Celent and CCG Catalyst on how bank core processing has evolved and knowing when it’s time to make a change. 


Adapting to the Evolving Digital Payments Landscape

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From Apple Pay to Walmart Pay, the financial industry has been inundated with a barrage of digital—or mobile proximity—payment options, presenting both growth opportunities and new challenges for traditional banks. In this white paper, we’ll break down the different types of digital payments available to consumers, and offer practical advice for bankers on capturing interchange income from these options.


Executive Report: 2016 Banking Priorities Study

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What did more than 100 bankers identify as their strategic focus in 2016? Our annual banking priorities study examines survey responses from community bankers, offering insight into their challenges, opportunities and spending projections. This report includes survey data, industry analysis and in-depth reporting on what’s driving technology strategy in 2016.


Broadening Your Cybersecurity Mindset

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When you think about cybersecurity, what words instantly come to mind? One guess: data breach. But, if you don’t think beyond those two fear-inducing words, you’re leaving your institution open to many additional threats. This white paper examines today’s most prevalent cybersecurity risks and breaks down the steps to identifying, preventing, detecting, responding to and recovering from technology-based attacks.


What to Expect at Your Next Regulatory IT Exam

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Cybercrime has the entire world on edge, but financial institutions are particularly anxious. In part, their anxiety is due to the very real threat posed by cyber criminals. It’s also caused, however, by the uncertainty of what this growing danger means for their next regulatory Information Technology (IT) exam. This white paper features five steps to follow to keep your institution one step ahead of the cybercriminals—and in step with federal regulatory expectations. 


Executive Report: 2015 Consumer Survey Report

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Service is essential for today’s financial institution to thrive, but do you know what really matters to customers? To find out, CSI went to the source. We recently engaged more than 2,000 consumers to get their perspective on banking. This white paper provides insight into the four key areas these consumers noted were the main drivers for choosing and retaining a financial institution.


Latest Generation CRM Helps Community Banks Recapture their Competitive Advantage

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Under significant market pressure to boost profitability, banks must increase their wallet share with existing customers and attract more new customers, all in an environment of increasing competition and decreasing resources. That dilemma is old news, but the answer is anything but—in fact, it’s transformative. This white paper demonstrates how the latest generation customer relationship management (CRM) solutions instinctively pinpoint customer channel preferences and proactively anticipate individual customer product and service needs.


Risk Management Enters the 21st Century

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The time has come for institutions to implement a holistic way to manage risk: enterprise risk management (ERM). This white paper explores one of the most critical elements of an ERM framework—a comprehensive compilation of  regulatory agency risk categories—and describes how today’s most sophisticated ERM tools can help institutions of all sizes effectively and efficiently identify, measure, monitor and control risk.


Understanding Big Data with Business Intelligence Tools

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An organization’s data is a veritable goldmine, but to truly benefit from it, you need the power of analytics—increasingly known as business intelligence (BI) tools. These solutions give financial institutions the ability to translate their available data into actionable business decisions, and use the information they already hold to better recognize customers at a personal level. This white paper examines the various ways in which financial institutions can use BI solutions to increase profitability, reduce costs and provide each customer an individualized experience.


Executive Report: 2015 Banking Priorities Study

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What topics did bankers say were most important for 2015? Our annual Banking Priorities Study represents insight from more than 200 bank leaders on the issues driving change in the industry.


Think Like a Hacker

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Perhaps the single most dangerous enemy facing today’s financial institutions, hackers attempt to infiltrate your network for the sake of malicious goals. This white paper examines strategies to defend against dangerous cyber criminals: how to recognize both social engineering and external penetration attacks—and strategies to protect your network, institution and customers from falling prey to today’s most sophisticated hackers. 


Speak Up on Social Media

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Consumers are speaking out on social media every day, but many financial institutions are missing the conversation. In this white paper, we discuss social media best practices for getting involved, managing the conversation and staying compliant. And active or not, banks must adhere to the recent FFIEC social media guidelines for financial institutions.


Website Compliance Game-Changers

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Your website is vital to your success. Customers use it to research your offerings, it is likely their portal to online banking and you rely on it to market new services. With so much happening online, is your financial institution effectively managing the necessary requirements associated with website compliance? This white paper will shed light on some of the leading website compliance issues and offer ways to manage them.


Understanding OFAC: A Best Practices Compliance Guide for Businesses

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Over the last decade, OFAC has become a prominent compliance requirement for every business in the U.S. Many recognize the need to implement watch list screening processes to avoid penalties and fines. However, most businesses have no idea where or how to get started. This white paper examines OFAC compliance and best practices for businesses across multiple industries.


Banish the Separative Approach to Risk Management

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Financial institutions shouldn't take a siloed approach to risk management. Doing so could possibly foster the type of poor decision-making that led to the financial crisis in the first place. This white paper examines how the Enterprise Risk Management (ERM) approach helps both management and the board of directors gain a complete picture—a real-time snapshot—of all risk areas and how they work together to ultimately affect a bank’s overall performance.